Alectra Inc.

Collections Clerk

Hamilton, ON

full_time

About This Job

Join our team! #2025-123 Collections Clerk (PWU) Location:

Hamilton (John St), Mississauga (Derry Rd), Hybrid

Department

Collections & Payments

( in the Customer Assistance Programs team)* Number Of Vacancies

Hours Per Week

Rate Of Pay

$30.16/hr - $44.17/hr

*At Alectra, we’re not just about powering communities

; we’re about

empowering our people . We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.* Position Purpose

The Collections Clerk is responsible for customer collections activities and back-office clerical tasks to support account management of customer accounts for electric and water services.

Responsibilities

•

Performs activities related to customer collections for electric and water accounts including those related to reminder notices, final notices, collections/payment telephone calls and creating and monitoring field disconnections and reconnections.

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Performs activities related to payment processes such as pre-authorized payments and payment transfers.

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Administer and supports customer assistance initiatives including low-income support programs.

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Manages security deposit processes as it pertains to collections including calculation of new and updated deposits, customer notifications, and refunds.

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Manages unpaid accounts, final bills collections, write-offs, bankruptcies and collection agencies processes.

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Manages processes related to customer payments and payment plans including but not limited to pre-authorized payments and equal payment plans.

•

Manages customer refund processes.

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Responds to customer inquiries related to payments and collections activities, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.

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Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services.

•

Acts as the first point of contact for water collections account management, tax transfer processes and inquiries from municipalities.

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Supports all business processes related to customer account management including account start / stop, billing, collections and payments.

•

Understanding of Privacy Legislation, and its application within the department.

•

Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures.

•

The incumbent may be asked to perform other related duties which may be assigned from time to time.

Qualifications, Knowledge, Skills And Competencies Education & Specialized Knowledge

•

Minimum of High School Education required.

•

College diploma or University Degree in business or other related field and/or equivalent experience is an asset.

•

Knowledge of regulations and by-laws governing electricity and water.

Experience

•

Less than one (1) year related experience.

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Experience in dealing with difficult customers, situations and moderately/complex problems.

•

Experience in a customer service or billing role is an asset.

Skills/Abilities/Competencies

•

Demonstrated MS Office experience with a solid understanding of Excel.

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Ability to make quick and accurate decisions with minimal supervision that support the company procedures.

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Demonstrated Customer Service skills, working both with internal and external stakeholders.

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Proven keyboarding competency and accuracy is required.

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Excellent verbal and written communication skills.

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Must be able to work from other locations as required as per guidelines within the Collective Agreement.

•

Ability to multi-task in a fast-paced environment.

Who We Are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety:

Stay aware, prevent risks and protect each other.

Respect:

Value everyone, act honestly and foster inclusion.

Customer Focus:

Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence:

Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation:

Drive growth by embracing change, creativity and continuous improvement.

Here’s Why Alectra Might Be Your Ideal Workplace

•

We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.

•

We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.

•

We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

+ Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days. + Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.

•

First consideration will be given to permanent employees in the PWU bargaining unit.

•

As per the Collective Agreement, any permanent new hire in their bargaining unit must remain in their current position for at least twelve (12) months prior to commencing a new position.

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process, please contact careers@alectra.com

We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in building a career with us. While we appreciate all applicants,

only those selected for an interview will be contacted.

Please note: We kindly request

no unsolicited resumes or agency referrals.

Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.

Collections Clerk

About This Job

Experience

Skills/Abilities/Competencies

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