ICL Group

Customer Account Specialist

Customer Account Specialist
LocationUnited States
Salary$50,000-$55,000
On-site
Climate Technology Product Manufacturing

About This Job

As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role you are responsible for providing high quality customer service while always representing the company in a positive and professional manner.


I’m interested! What will I get to do in this position?

Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates.
Enter orders received via Electric Data Interchange (EDI), email and phone into our enterprise resource planning software (ERP) SAP
Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs.
Facilitate Customer Feedback Reports
Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers.
Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs.
Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions.
Support order management through customer’s portals.
Resolve payment discrepancies, detentions and support invoice collections.
Team project work for process improvement
Call customers to engage on forecast requirements.


What skills and experience do I need to be successful in this role?

3+ years of order management experience in a manufacturing environment or a bachelor’s degree in a related field in lieu of experience
Time management skills with the ability to make timely efficient decisions while staying organized.
Proven oral and written communication proficiencies.
Strong analytical and problem-solving abilities
Positive attitude with a strong attention to detail
Able to take ownership of issue resolution and willing to go above and beyond to provide high quality service.
Strong interpersonal skills with the ability to work well both independently as well as collaborate with others.
Experience with SAP and Sales Force
Microsoft Word and Excel skills



ICL Job Level: 12

Compensation at ICL: If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below).


Salary Range: $50,000 - $55,000

Annual Bonus Target: 3%, subject to plan provisions.


We've Got You Covered

ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:


Competitive base pay and performance bonus

Medical, dental, vision, and life benefits that start quickly – the first of the month after hire
Tax-advantaged health savings and spending accounts (when applicable)
Wellness Incentive Program to lower your health insurance cost
Generous Leave and FMLA policies
Prescription program that provides most generic maintenance medications at no cost (including Insulin products & EpiPens)
401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
Employee Assistance Program
Student Loan Assistance
Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more


Who is ICL

ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets. ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet. ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,500 people worldwide, and its 2023 revenues totaled approximately $7.5 billion.

To learn more about ICL, visit the company's global website www.icl-group.com.


EEO-USA


Equal Opportunity/Affirmative Action Employer Minorities/Women/Veterans/Disabilities

Similar Jobs

company-logo

Accounts Payable Clerk

logo
LPR Energy
Job TypeFull time
Salary
$65000 - $65000
Dallas, TX
3 months ago
company-logo

Customer Account Specialist

Westinghouse Electric Company
Job Typefull time
 
Norwell, MA
19 days ago
company-logo

Customer Account Specialist

Westinghouse Electric Company, LLC
 
Norwell, MA
19 days ago
company-logo

Customer Relations Account Specialist

AWP Safety
Job TypeFull time
 
North Canton, OH
about 1 month ago
company-logo

Associate Customer Account Specialist

NextEra Energy
Job Typefull time
 
Miami, FL
11 days ago
company-logo

Account Specialist

Sunshine Minting
 
Henderson, NV
26 days ago
company-logo

Account Specialist

Westinghouse Electric Company
Job Typecontract
 
Juno Beach, FL
27 days ago
company-logo

Account Specialist

Westinghouse Electric Company
Job Typecontract
 
North Palm Beach, FL
about 1 month ago
company-logo

Account Specialist

Westinghouse Electric Company, LLC
Job TypeContract
 
Norwell, MA
about 1 month ago
company-logo

Account Management Specialist

Total Power Limited
Job Typefull time
 
Mississauga, ON
6 days ago
company-logo

Customer Service Specialist

Teton Steel
Job Typefull time
 
Idaho Falls, ID
4 days ago
company-logo

Customer Service Specialist

Corrosion Service Company Limited
Job Typefull time
 
Markham, ON
13 days ago
company-logo

Business Account Specialist

PPL Corporation
Job Typefull time
 
Allentown, PA
13 days ago
company-logo

Commercial Account Specialist

DCC Propane, LLC
Job Typefull time
Salary
$60000 - $75000
Lisle, IL
17 days ago
company-logo

Customer Service Specialist

Entergy
 
New Orleans, LA
18 days ago
GL

Customer Service Specialist

Glas-Col, LLC
Job Typefull time
Salary
$40000 - $45000
Terre Haute, IN
21 days ago
company-logo

Customer Service Specialist

Endeavor Acquisitions
Job Typefull time
 
Harrisburg, PA
25 days ago
company-logo

Customer Service Specialist

Buffalo Biodiesel Inc.
Job Typefull time
 
Buffalo, NY
25 days ago
company-logo

Customer Service Specialist

AluChem, Inc.
Job Typefull time
Salary
$55000 - $65000
Cincinnati, OH
27 days ago
company-logo

Customer Service Specialist

Senergy Petroleum
Job TypeFull time
 
Gilbert, AZ
27 days ago

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull time
Salary
$55 - $75
Canonsburg, PA
6 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull time
 
Dallas, TX
2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
about 1 month ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull time
Salary
$65000 - $65000
Dallas, TX
3 months ago
company-logo

Business Analyst – Accounting

Permian Resources
Job TypeFull time
Salary
$110000 - $150000
The Woodlands, Texas
17 days ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull time
 
Longview, TX
about 2 months ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull time
 
Lafayette, LA
5 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull time
 
Houston, TX
over 1 year ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
7 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull time
 
Norman, OK
4 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull time
 
Austin, TX
3 months ago
company-logo

Data Analyst

River City Science Academy
Job TypeFull time
Salary
$20 - $45
Jacksonville, FL
4 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull time
 
Midland, TX
5 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull time
 
Pittsburgh, PA
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull time
 
Houston, TX
3 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull time
Salary
$45 - $60
Canonsburg, PA
6 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull time
Salary
$30 - $60
Canonsburg, PA
6 months ago
company-logo

Software Integrations Developer

Permian Resources
Job TypeFull time
Salary
$160000 - $210000
The Woodlands, Texas
17 days ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull time
Salary
$110000 - $130000
Austin, TX
about 1 year ago