Calumet

Customer Service Account Representative

LocationIndianapolis, IN
Job Typefull_time

About This Job

Who are we?

At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you’re ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we’re Calumet Proud!

PURPOSE:

The Customer Service Account Representative provides front line support for Order Entry and Order Management. This position is responsible for utilizing the Company’s business systems to ensure effective order fulfillment. This role will interact directly with Calumet customers, Sales personnel, Plant personnel, Accounting, Credit, Pricing and Transportation team members.

KEY OBJECTIVES AND RESPONSIBILITIES:

Responsible for timely and accurate order entry and supporting effective order fulfillment.
Processes sales orders received from customers. Regularly monitors activity through order delivery.
Follow-up with customers as needed to validate/confirm purchase order questions.
Monitors open orders and notifies internal business partners and/or external customers for updates regarding activity.
Regularly communicates with customers, company locations, customers, and vendors to ensure ongoing customer satisfaction.
Serves as a customer advocate - brings “voice of customer” insights that allow for an improved customer experience.
Investigates and resolves customer issues for corrective and preventive action.
Represents Calumet in a professional manner and creates strong partnerships through exemplary customer support.
Provides administrative support to department as needed.
Other tasks as assigned.


REQUIRED EDUCATION/EXPERIENCES :

High school diploma or GED.
1+ years of related customer support and/or order entry experience.
Experience with ERP systems (e.g., SAP) is preferred.
Proficient computer skills with demonstrated experience in the Microsoft office suite.
Hybrid work schedule with 3 days in-office weekly; Wednesdays mandatory


COMPETENCIES:

Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, & Excellence.
Attention to Detail – Able to focus on all areas of a project or task, no matter how small, reviews work thoroughly and produces work free of errors.
Change Management - Demonstrates openness to new situations. Contributes with ideas and innovative approaches to enhance work processes and procedures. Embraces changes when presented with them.
Communication - Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to, understand the perspectives of others, and proposes solutions; provides timely follow-up.
Drive – Positive energy, ambitious, courageous, flexible but decisive, with the ability to take on continuous and complex business challenges in a fast-paced environment. Persistence to drive to solutions despite obstacles and/or competing priorities.
Emotional Maturity – Ability to withstand pressure and manage emotions effectively to create the right effect on people and organization.
Ethics & Integrity – High degree of personal integrity in all business dealings.
Functional Skill – General awareness, exposure, and understanding across customer service responsibilities
Judgment/Decision-Making – Smart, with the ability to think through issues and make wise decisions.
Organization & Planning – Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines

Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran. All offers of employment are conditioned upon successfully passing a drug test.

Similar Jobs

company-logo

Accounts Payable Clerk

logo
LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
about 1 month ago
company-logo

Customer Service Account Representative

Calumet
Job Typefull_time
 
Indianapolis, IN
10 days ago
company-logo

Customer Service Representative(Account Management)

Precoat Metals
Job TypeFull-time
 
Greenfield, IN
17 days ago
company-logo

Customer Service Representative

Imerys
Job Typefull_time
 
Sandersville, GA
2 days ago
EE

Customer Service Representative

Edge Energy Group
Job TypeFull-time
Salary
$33280 - $37440
Burnet, TX
2 days ago
company-logo

Customer Service Representative

Gerdau
 
Tampa, FL
2 days ago
company-logo

Customer Service Representative

Siemens Energy
Job Typefull_time
Salary
$61500 - $114400
Olean, NY
2 days ago
company-logo

Customer Service Representative

ThompsonGas
Job TypeFull-time
Salary
$43680 - $47840
Denver, CO
2 days ago
company-logo

Customer Service Representative

Freedom Electronics
 
Oldsmar, FL
3 days ago
KP

Customer Service Representative

Kraft Power
Job TypeFull-time
Salary
$54080 - $76960
Woburn, MA
3 days ago
company-logo

Customer Service Representative

Hydro
 
North Liberty, IN
4 days ago
company-logo

Customer Service Representative

Las Virgenes Municipal Water District
Job Typefull_time
 
Calabasas, CA
4 days ago
company-logo

Customer Service Representative

Collins Comfort Masters
Job Typefull_time
 
Tempe, AZ
6 days ago
company-logo

Customer Service Representative

Metal Supermarkets
Job TypeFull-time
 
Ottawa, ON
6 days ago
company-logo

Customer Service Representative

McDougall Energy
Job TypePart-time
 
Strathroy, ON
6 days ago
company-logo

Customer Service Representative

SMO Energy
Job TypeFull-time
Salary
$37440 - $37440
La Plata, MD
6 days ago
company-logo

Customer Service Representative

Dead River Company
Job TypeFull-time
 
Keene, NH
7 days ago
company-logo

Customer Service Representative

DCC Propane, LLC
Job TypeFull-time
 
Athens, AL
7 days ago
company-logo

Customer Service Representative

Vitus Energy
Job TypePart-time
 
Dillingham, AK
7 days ago
company-logo

Customer Service Representative

Cadence Petroleum
Job TypeFull-time
 
Indianapolis, IN
7 days ago

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

PIDC
Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
about 1 month ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
4 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
about 1 month ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, Texas
14 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
3 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
2 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
about 2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, New Mexico
6 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
2 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
4 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, Oklahoma
3 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, Texas
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, Texas
about 1 month ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, Pennsylvania
4 months ago
company-logo

HSE Operations Manager

ProPetro Services, Inc
Job Typefull_time
 
Midland, TX
20 days ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, Texas
about 1 year ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
4 months ago
company-logo

E & I - Office/Field Administration

Surepoint Group
Job Typefull_time
 
Grande Prairie, AB
9 days ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.