Collection Specialist

Hybrid working out of one of these three offices:

Starting at $18-$20 per hour based on experience.

Requirements:

Associates degree in business administration or equivalent experience

1 year experience in credit and collections

Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation

Knowledge of computer technology including Word, Excel, and e-mail

Excellent written, oral, and interpersonal communication skills

Excellent customer service skills

Responsibilities:

Contact customers for payment of past due amounts

Communicate with customers to resolve problems and concerns in a courteous, professional, and timely

manner

Recommend and prepare accounts deemed uncollectible for outsourcing

Submit accounts to collection agency monthly

Provide all customers with consistent, quality service in accordance with company procedure

Analyze credit reports of new customers

Approve or deny retail fuel oil and propane gas deliveries

Complete projects and other duties as assigned by the Customer Relations Manager

Authority:

Approve credit applications as outlined in the risk management credit policy

Approve and issue credits up to $200

Recommend any changes which will expedite or correct problems within the job scope to the Customer

Relations Manager

Implement these changes with the approval of the Customer Relations Manager

Not authorized to bind the company in any contracts

Relationships:

Reports to the Customer Relations Manager

Internal contacts: managers and team members at all company locations

External contacts: attorneys, customers, collection agency personnel, and banks

Expected Results:

Contact assigned monthly goal of customers per month via phone calls or emails

Obtain assigned monthly goal of committed in promise to pays on past due accounts

Collect assigned monthly goal on past due balances

Brand: Shipley Energy

Address: 2220 Gettysburg Road Camp Hill, PA - 17011

Property Description: Keystone Oil

Property Number: 4