Westinghouse Electric Company

Customer Service & Collections Specialist

Miami, FL

contract

About This Job

We are searching a Customer Service & Collections Account Specialist on behalf of our client. This is a 6 month contract assignment. (W-2) The person will handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.

Location: Miami, FL 33134

6 months contract assignment. (W-2)

Pay rate: $30.00/hr.

Key Responsibilities

Customer Service & Escalations

•

Handle complex and escalated customer inquiries with professionalism and empathy

•

Respond to customers via phone and email with clarity and respect

•

Document all interactions accurately and promptly in the appropriate systems

•

Maintain a high level of professionalism in both verbal and written communication

Collections & Arrears Management

•

Call customers regarding accounts in arrears and follow up until resolution

•

Ensure customers are aware of their past-due balances and take appropriate action

•

Return accounts after 90+ days of non-payment

•

Send final-billed accounts to collections without delay

•

Prioritize tasks to reduce write-offs and improve collections success

Process Improvement & Documentation

•

Actively document processes and share learnings with the team

•

Ask questions to gain clarity, and record the answers for future reference

•

Identify tools and information needed to succeed in the role and take initiative to obtain them

•

Keep the manager informed of broken or unclear processes

•

Follow all instructions carefully, and ask for clarification when needed

Required Skills & Qualifications

• Strong customer service and conflict-resolution skills

• Experience handling collections or working with past-due accounts

• Proficiency in Microsoft Excel

• Excellent verbal and written communication skills

• Ability to remain calm and professional during difficult interactions

• Strong organizational skills and attention to detail

• Self-motivated with a proactive attitude toward learning and improvement

EOE of Minorities / Females / Vets / Disability.

FL: Job # 17951

Similar Jobs