Customer Experience Sr Spclst

What You Can Expect

As our Customer Experience Senior Spclst, you will support the management and day-to-day operations of our key account and strategic partner relationships. Reporting to the Strategic Account Services Manager, this role focuses on customer engagement, operational support, and performance tracking to deliver a seamless, high-quality experience for key account customers and channel partners. The ideal candidate brings a strong background in customer service, relationship management, and data-driven decision-making within the retail energy or broader energy sector. This position is based in Houston, TX and reports to the Customer Experience Manager.

- Provide operational and analytical support to the Strategic Account Services Manager, ensuring strong customer relationships and service excellence

- Serve as a key liaison for key account inquiries, offering timely resolutions and proactive support

- Provide full front-end support in onboarding a new key accounts, working closely with the Sales team to ensure seamless process.

- Assist in the management of key account communications, ensuring alignment with business objectives and sales strategies

- Utilize Freshdesk or similar CRM platforms to track key account interactions, service requests, and issue resolution

What You’ll Bring

- You hold a Bachelor’s degree in Business, Marketing, or a related field; in lieu of a degree, seven (7) years of relevant work experience, including hands-on experience in customer engagement, account management, or related operational functions, will be considered

- A minimum of five (5) years of experience in the retail energy or energy sector

- You hold a strong foundation in customer service and relationship management, including hands-on experience gained through roles supporting key accounts, partners, or customer-facing operations

- You have experience using Freshdesk or similar CRM tools to manage partner interactions, service requests, and ongoing support

- You are knowledgeable in tracking, analyzing, and reporting on key performance indicators (KPIs) to improve partner satisfaction and overall business outcomes

- You are highly organized with strong attention to detail and the ability to manage multiple priorities effectively

- You have excellent communication and problem-solving skills, with the ability to clearly convey information to internal and external stakeholders.

- You are able to collaborate effectively within a dynamic sales organization and across cross-functional teams

Additional Details

- This role is eligible for our hybrid work policy

- Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $67,500 – $103,385 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan and emergency or on-call pay.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

Business Unit: Supply & Energy Management

Division: BP B2B US

Legal Entity: ENGIE North America Inc.

Professional Experience: Skilled ( >3 experience <15 years)

Education Level: Bachelor's Degree

Company Name: ENGIE North America

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.