Resnick Roofing & Contracting LLC

CUSTOMER EXPERIENCE MANAGER

LocationGibsonia, PA
Job TypeFull-time
Salary$50,000-$60,000

About This Job


CUSTOMER EXPERIENCE MANAGER

Provide the ultimate customer experience to property owners seeking roofing, siding, and solar project replacements and repair!

Are you looking for a position where you can demonstrate your customer service skills, time management, and organization? If you are looking to join a team who utilizes cutting edge technology to create the ultimate customer experience, this could be for you!


COMPANY:

Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Delivering the Ultimate Customer Experience.


POSITION TYPE:


Full Time


DESCRIPTION OF DUTIES:

Create and maintain an exceptional experience for all prospective Resnick Roofing & Contracting (RRC) customers via incoming phone calls, emails, and walk-in customers from start to finish
Qualify RRC prospects on phone utilizing proper needs assessment techniques and upfront contracts
Manage and maintain all outgoing communication relative to online lead requests via Angie’s List, Facebook, and Podium, etc.
Maintain all RRC KPI sales tracking sheets and docs through GSuite daily
Assist in all the RRC accounts receivable activities daily, e.g., collections, payment processing, invoicing, etc.
Maintain inventory levels of all office supplies
Maintain all platforms of social media including creative content generation which is required on a weekly basis
Assist in the maintenance of minor changes to RRC website
Assist in team event building and planning
Assist with various administrative tasks
Manage phone systems and answering service software
Assist with various marketing initiatives e.g., creative, digital, print, etc.


SKILLS AND REQUIREMENTS:

Manage multiple tasks at one-time throughout the day
Self-disciplined to create blocked calendar of daily schedule and strictly adhere
Ability to speak articulately
Knowledge of relevant software applications including MS Office and social media platforms
Bachelor's degree preferred


COMPENSATION:

Salary plus bonus
Medical
Dental
401k Match


APPLICATION:

If you think you have the skillset and desire to take on this dynamic position, please apply on our website: ResnickRoof.com


Job Type: Full-time


Pay: $50,000.00 - $60,000.00 per year


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance


Shift:


Day shift


Ability to Commute:

Gibsonia, PA 15044 (Required)


Work Location: In person

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