Customer Experience Manager

Description:

About us:

We are inspired place makers who enhance the built environment with a focus on brand and culture. Across multiple studios, Elements provides a comprehensive portfolio of products and services for the interior built environment. We combine our interiors expertise with construction capability and the collaborative, cross-functional process of human-centered design. This holistic approach to the built environment creates a seamless experience and exceptional results for our clients.

Elements Core Values:

Have a growth mindset | We before me | Better together | Be real | Deliver results

About the role:

As the Customer Experience Manager, you will play a pivotal role in shaping and enhancing the overall experience for our clients, visitors, and employees. This position is responsible for overseeing the execution of customer-facing activities, ensuring that every interaction reflects our commitment to excellence in service and hospitality. You will lead a team in creating a welcoming environment, coordinating tours, and managing events that leave a lasting impression. By fostering strong relationships and collaborating with cross-functional teams, you will drive continuous improvement and innovation in our service delivery, ultimately contributing to client satisfaction and loyalty.

What you’ll do:

Requirements:

Who you are:

Work Environment:

This is a full-time position and 100% in-office, Monday through Friday, weekends only as required.

Our Benefits:

Physical Requirements:

This role involves a mix of active and desk-based tasks. You should be comfortable standing and walking for extended periods, using your hands for tasks like typing or handling materials, and occasionally reaching or lifting. The ability to lift up to 20 pounds (such as office supplies or event materials) may be required from time to time. Clear communication—both speaking and listening—is also an important part of the role.

EEO Statement

Workplace Elements provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.