Customer Experience Director

We’re committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we’re in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow.

Role Purpose

The Director – Customer Experience is a senior level professional with deep and extensive knowledge of and vast experience with customer service experience principles, practices, concepts, and theories who can grow, lead, and inspire a world class customer service team. Interface with key stakeholders, such as the executive team, to champion initiatives small and large. Partner with the leadership team to develop and lead execution of a comprehensive programs that aligns, engages and motivates our customer experience employees and ensures that everyone understands and prioritizes a “customer first” mindset. Responsible for championing the customer experience; interfacing with key stakeholders across the organization to push positive change.

Key Responsibilities

Qualifications

Required Education, Skills & Experience

Primary Competencies (to view competency definitions please refer to “Competency Framework Definitions- Proficiency Contributing Strategically”)

BEHAVIORAL

TECHNICAL

May perform other duties as assigned.