Customer Experience Specialist

Reporting to the Customer Experience Manager of the Newnan, GA manufacturing facility, we are actively seeking a results-oriented Customer Experience Specialist. The Customer Experience Specialist serves as the customer’s champion throughout the organization and is responsible for implementing key initiatives that provide product, process, and customer service excellence on behalf of the company. The position is key in elevating the customer experience and bringing the Voice of the Customer (VoC) into the Newnan facility and beyond.

This position will serve as a primary link between our external customers and internal departments including Sales, Production Planning, Scheduling, Quality, Manufacturing, CAD (Computer Aided Design), Accounting and Information Services functions.

The ideal candidate will have a strong customer service orientation with a demonstrated commitment to providing exceptional value on behalf of Bonnell’s customers. Of particular importance will be the candidate’s ability to contribute to the organization’s environment of trust, team collaboration, cooperation, learning and personal growth. The chosen candidate will work on-site, with an expectation of moderate travel.

We are specifically targeting candidates that can demonstrate a history of providing positive customer service experiences for both internal and external customers, while balancing timely and cost-effective delivery solutions to our customers.

The company is currently growing capacity, and we serve diverse markets such as building and construction, electronics, transportation, and lighting. We sell directly to fabricators, end users, OEM's, and distributors, and our current capabilities allow us to offer a wide range of products, both mill and architecturally finished.

PRIMARY RESPONSIBILITIES:

The Ideal Candidate will:

Assist in maintaining customer detail within our Customer Relationship Management (CRM) tool.

CANDIDATE PROFILE

The Ideal Candidate will have:

An ability to “connect” with customers in a caring and conscientious manner

CRITICAL INDIVIDUAL CONTRIBUTOR COMPETENCIES:

The Ideal Candidate will consistently demonstrate the following behaviors.

COMPENSATION: