Customer Experience Specialist
Anthony Plumbing, Heating, Cooling & Electric – Lenexa, KS
Pay: $19–$20/hr + commission + individual & quarterly bonuses
Do you thrive in a structured, well-organized environment?
•Do you thrive in a structured, organized environment?
•Do you enjoy mastering tasks and following clear processes?
•Do you take pride in reliable, high-quality work?
•Are you calm under pressure and direct in communication?
If so, you may be the perfect fit for our Customer Experience Team!
What You’ll Do:
As a Customer Experience Specialist, you’ll be the first point of contact for customers, delivering outstanding service with empathy and professionalism. You'll thrive if you enjoy structure, precision, and a role where accuracy and ownership matter.
•Answer and schedule service calls with care and clarity
•Engage in outbound scheduling and respond to digital inquiries
•Promote service plans and cross-offer value-adds to customers
•Keep accurate records in our CRM and support internal teams
•Represent Anthony’s values in every customer interaction
What You Bring to the Team:
•2+ years of customer service or sales in a fast-paced setting
•Professional, calm communication and strong problem-solving skills
•Detail-oriented and dependable work style
•Typing proficiency and comfort with Excel, CRM tools, and phone systems
•Ability to follow structured processes and work independently
Why You’ll Love Working With Us:
•Potential Remote Opportunities (based on performance)
•Commission + Individual & Quarterly Bonuses
•Health, Dental, Vision, Life & Disability Insurance
•401(k) with Company Match
•Employee Discounts on HVAC, Plumbing, Electrical, and Sewer Services
•Paid Training & Leadership Development
•Stability, growth, and a supportive culture
About the Company:
At Anthony Plumbing, Heating, Cooling & Electric, we’ve proudly served the Kansas City Metro since 1951. We’re a people-first, fast-growing company committed to excellence, community, and opportunity.
✔ Military-Friendly Employer
✔ 18% Year-Over-Year Growth
✔ Clear Career Roadmaps & Promotions from Within
✔ Community-Involved & Locally Trusted
Apply today to build a career in a place where structure, purpose, and people matter.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
Shift:
Application Question(s):
•Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?
Experience:
•Customer Service or Sales: 2 years (Required)
Work Location: In person