Anthony Plumbing, Heating, Cooling, and Electric

Customer Experience Specialist

LocationLenexa, KS
Job TypeFull-time
Salary$39,520-$41,600

About This Job

Customer Experience Specialist Anthony Plumbing, Heating, Cooling & Electric – Lenexa, KS

Pay: $19–$20/hr + commission + individual & quarterly bonuses

Do you thrive in a structured, well-organized environment?

Do you thrive in a structured, organized environment?
Do you enjoy mastering tasks and following clear processes?
Do you take pride in reliable, high-quality work?
Are you calm under pressure and direct in communication?

If so, you may be the perfect fit for our Customer Experience Team!


What You’ll Do:

As a Customer Experience Specialist, you’ll be the first point of contact for customers, delivering outstanding service with empathy and professionalism. You'll thrive if you enjoy structure, precision, and a role where accuracy and ownership matter.

Answer and schedule service calls with care and clarity
Engage in outbound scheduling and respond to digital inquiries
Promote service plans and cross-offer value-adds to customers
Keep accurate records in our CRM and support internal teams
Represent Anthony’s values in every customer interaction


What You Bring to the Team:

2+ years of customer service or sales in a fast-paced setting
Professional, calm communication and strong problem-solving skills
Detail-oriented and dependable work style
Typing proficiency and comfort with Excel, CRM tools, and phone systems
Ability to follow structured processes and work independently


Why You’ll Love Working With Us:

Potential Remote Opportunities (based on performance)
Commission + Individual & Quarterly Bonuses
Health, Dental, Vision, Life & Disability Insurance
401(k) with Company Match
Employee Discounts on HVAC, Plumbing, Electrical, and Sewer Services
Paid Training & Leadership Development
Referral Program
Stability, growth, and a supportive culture


About the Company:

At Anthony Plumbing, Heating, Cooling & Electric, we’ve proudly served the Kansas City Metro since 1951. We’re a people-first, fast-growing company committed to excellence, community, and opportunity.

Military-Friendly Employer

18% Year-Over-Year Growth

Clear Career Roadmaps & Promotions from Within

Community-Involved & Locally Trusted

Apply today to build a career in a place where structure, purpose, and people matter.


Job Type: Full-time


Pay: $19.00 - $20.00 per hour


Benefits:

401(k)

401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance


Shift:


8 hour shift


Application Question(s):

Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?


Experience:

Customer Service or Sales: 2 years (Required)


Work Location: In person


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