Director, New Homes Customer Experience

Description

POSITION DESCRIPTION:

Qcells is seeking an experienced leader to help lead Qcells' entry into the New Homes space with EPC & financing services. You will be part of the New Homes division, overseeing strategic efforts and managing the day-to-day activities and performance for the New Homes homebuyer experience, from home sale through system activation, and ongoing service and support. The position’s focus is to consistently deliver an outstanding customer experience through a team of leaders, contributors, and agents. You will serve as the voice of the customer, ensuring that organizational initiatives and priorities align with the needs of new homebuyers and established homeowners who have been onboarded through Qcells’ New Homes division.

This position will be based out of one of our offices in Irvine, CA, San Francisco, CA, or Teaneck, NJ, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company's policies and procedures. Remote work may be considered for exceptional cases.

RESPONSIBILITIES

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

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