Customer Experience Associate

```Duties```

- Provide exceptional customer service to clients via phone, email, and chat

- Assist customers with inquiries, concerns, and requests in a professional and timely manner

- Upsell products and services to customers based on their needs and preferences

- Conduct outbound calls to follow up on customer inquiries or resolve issues

- Maintain accurate and detailed records of customer interactions and transactions

- Collaborate with other team members to ensure customer satisfaction

- Analyze customer feedback and provide suggestions for improvement

```Requirements```

- Fluent in English with excellent verbal and written communication skills

- Bilingual in Spanish is a plus

- Strong phone etiquette and active listening skills

- Ability to handle difficult or irate customers with professionalism and empathy

- Sales experience or the ability to upsell products is preferred

- Multilingual abilities are highly desirable

- Proficient in using computer systems and software applications

- Ability to analyze customer needs and provide appropriate solutions

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Benefits:

Shift:

Ability to Commute:

Ability to Relocate:

Work Location: In person