Senior Customer Experience Specialist

NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

Position Specific Description

EverBright, a NextEra Energy Resources company, is working to decarbonize the home by enabling residential customers to invest in clean energy. As a Senior Customer Experience Specialist on EverBright’s Customer Experience (CX) team you will have the opportunity to help build and improve the lifelong solar journey for homeowners. The individual in this role should have a passion for eliminating pain points in the customer journey and strength in stakeholder and vendor relationship management. You will work cross-functionally to resolve customer issues and implement process improvements both within EverBright and across service partners.

Position-specific key focus areas:

Preferred qualifications

Employees in this role lead the development, implementation, and ongoing management of customer experience strategies to increase and improve service levels, customer retention, efficiencies, and profitability across all business lines. Individuals will act as voice of the customer in all programs and company efforts and owns the overall customer experience. This position works cross functionally and has both a strategic and hands on elements which includes direct customer interactions as well as leading cross functional teams. Employee's success will be measured by improvements in customer value, satisfaction, loyalty (repeat business), and retention.

Job Duties & Responsibilities