Contract IT Services Support Specialist
Scottsdale, AZ
Contract
$66,560-$104,000About This Job
We are seeking a highly skilled and proactive Contract IT Services Support Specialist to provide comprehensive IT support across a multi-site organization with remote users. This role is responsible for the installation, configuration, maintenance, and support of servers, workstations, network infrastructure, cloud environments, and business-critical applications. The ideal candidate is detail-oriented, security-focused, and capable of supporting both day-to-day operations and strategic IT initiatives.
Key Responsibilities:
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Install, configure, and maintain servers, workstations, and networking equipment across multiple physical and remote sites.
•
Administer user accounts, permissions, and devices, ensuring alignment with security protocols and user experience standards.
•
Monitor and maintain system/network performance using internal RMM tools to ensure uptime, security, and responsiveness.
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Diagnose and resolve hardware, software, and network issues promptly to minimize disruption to operations.
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Support managed security initiatives, including Sophos MDR and Sophos Email Security, to protect the organization from cybersecurity threats.
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Manage the 8x8 VoIP system, including deployment, configuration, and user support across locations.
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Enforce robust IT security policies, including access control, firewall rules, endpoint protection, and backup strategies.
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Perform system and software upgrades in line with lifecycle and support requirements.
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Administer and maintain Microsoft 365 services (Exchange Online, Teams, OneDrive).
•
Support SharePoint Online environment: managing structure, site provisioning, and permissions.
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Maintain and administer the Sage Intacct ERP system, including user roles and integrations.
•
Oversee Airtable system management to support team collaboration and operational workflows.
•
Provision new users and devices, ensuring seamless onboarding with all required IT resources.
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Provide responsive Tier 1–2 technical support both remotely and in-person, as needed.
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Manage cloud services and collaborate with third-party vendors to ensure consistent service delivery.
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Review, revise, and implement IT policies, procedures, and controls to meet evolving business and compliance requirements.
Qualifications:
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Proven experience in IT administration in a multi-site or hybrid environment.
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Proficiency in Microsoft 365 administration, Windows OS, network infrastructure, and endpoint management.
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Experience with Sophos security tools, VoIP systems (8x8 preferred), SharePoint Online, Sage Intacct, and Airtable.
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Strong understanding of cybersecurity principles and IT best practices.
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Ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision.
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Excellent troubleshooting, documentation, and communication skills.
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Preferred:
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Certifications such as CompTIA A+, Network+, Security+, Microsoft, or relevant vendor-specific credentials.
•
Experience working with small to mid-sized businesses in a contractor or MSP capacity.
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