IT Specialist
Oakville, ON
Full-timeAbout This Job
About us
Turnkey Modular Systems Inc. (TKMS) is a custom fabricator with an in-house team of professionals dedicated to the engineering, design, fabrication and delivery of Integrated Process Modular Systems.
Our services include Preliminary and Detailed Process Design, 3-D Modeling, Modular Construction, Factory Acceptance Testing (FAT), Installation, Start-Up and Commissioning.
POSITION SUMMARY:
We are seeking an experienced IT Specialist to manage and maintain our organization's computer systems, software, hardware, and networks. The IT Specialist will be responsible for providing technical support to end-users and ensuring the smooth operation of our IT infrastructure. A strong focus for this roll will involve onboarding and maintaining applications and systems to ensure efficient operation of the business.
DUTIES AND RESPONSIBILITIES:
•
Maintenance of all IT systems, with a focus on maximizing efficiencies and performance.
•
Competently support servers and cloud based infrastructure and resolve complex technical problems promptly.
•
Develop and maintain operational processes, policies, and procedures to ensure the safe and reliable operation of technical infrastructure.
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Ensure compliance with ITIL best practices and oversee risk management efforts to mitigate potential technical issues.
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Lead and manage the proper application of ITIL methodologies and IT best practices in all areas of IT (inc. change control, incident management, ITSM etc.)
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Monitor performance metrics, review incident reports, and implement corrective actions.
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Provide hands-on technical support as needed and work collaboratively with other department teams to deliver integrated solutions.
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Identify and act on opportunities to improve and update software and systems.
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Develop and implement IT policies and best practice guides for the organization.
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Design and conduct training programs for staff.
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Conduct regular system audits.
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Produce and share regular operation system reports with senior staff.
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Manage IT hardware inventory and determine timeframes for major IT projects, including system updates, upgrades, migrations, and outages.
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Manage user accounts, permissions, and access control
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Work in partnership with internal teams to understand their business needs; and collaborate to develop technology that enables core business processes supporting integrated systems across the organization.
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Implement and manage an internal ticketing system in order to provide support to users.
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Deploy remote monitoring and management system and ensure expedient resolution of issues to both remote and on-site IT system users.
QUALIFICATIONS:
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Bachelor's degree in Computer Science, Information Systems, or related experience.
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7 years of relevant experience in IT support and management
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5+ years of experience in a complex technical environment.
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Excellent technical knowledge of computer hardware, software, and networks
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Experience with Cisco network systems and Cisco IOS
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Strong understanding of virtualized environments, hyper-converged infrastructure, and high availability.
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Strong technical skills in integrating and connecting IT systems (i.e. ERP, PDM, AD)
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Experience with configuring and maintaining Microsoft SQL Server and databases.
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Experience with CAD software and Product Data Management systems.
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Expertise in Microsoft Windows Server OS as well as Linux Server OS
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Understanding of end-to-end operational processes, ITIL, and Risk Management.
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Strong problem-solving skills and the ability to work collaboratively to deliver solutions.
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Innovative and proactive with a desire to implement new technologies.
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Excellent communication and interpersonal skills with a customer service oriented mindset.
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Experience assembling detailed action plans, setting realistic goals, and demonstrating accountability.
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Strong communication skills including the ability to deliver knowledgeable and well-articulated reasoning and recommendations
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Willingness to work flexible schedule.
Job Type: Full-time
Pay: $80,000.00-$95,000.00 per year
Additional pay:
•Bonus pay
Bonus pay
Benefits:
•
Company events
•
Dental care
•
Disability insurance
•
Employee assistance program
•
Extended health care
•
Life insurance
•
Paid time off
•
RRSP match
•
Vision care
Flexible language requirement:
•French not required
French not required
Schedule:
•Monday to Friday
Monday to Friday
Ability to commute/relocate:
•
Oakville, ON L6J 7R2: reliably commute or plan to relocate before starting work (required)
Experience:
•
IT support: 5 years (required)
•
Cisco Network: 2 years (required)
•
Microsoft Windows Server: 3 years (required)
Work Location: In person
Application deadline: 2025-05-07
Expected start date: 2025-05-20
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