Senior Call Center Manager

Empire Solar Solutions is a residential solar company that was established in 2015. Since then, we have installed 4000+ jobs in the Hudson Valley and grossed over 90 million in sales. We attribute this success to our integrity, drive, and most importantly, healthy work culture. We take great pride in very low turnover and truly invest in each employee's advancement and growth. Apply now to be part of a fun and hardworking team!

Empire Solar Solutions is looking for a dedicated, service-driven Call Center Manager to join the team! Please see below for responsibilities:

- Provide excellent service by assisting clients with inquiries and requests

- Handle guest complaints or concerns in a timely and efficient manner

- Collaborate with other team members and leaders to ensure a seamless client experience

- Drive solar client referrals by providing excellent services and creating rapport

Skills:

- Strong phone etiquette and communication skills

- Ability to speak multiple languages is a plus

- Strong time management and organizational skills

- Ability to handle difficult situations with professionalism and empathy

* Please note this is a salary PLUS commission role with opportunity to make over 100,000 a year.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Referral program

Schedule:

- 8 hour shift

Ability to Relocate:

- Beacon, NY: Relocate before starting work (Required)

Work Location: In person