Customer Service Representative-Call Center Agent

U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 950 employees in twenty states.

The Customer Service Representative:

- Provides customer service and assistance to customers and other departments regarding water utilities

- Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems.

- Sets up and schedules service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes.

- Processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received.

- Expected to consistently perform daily tasks in a call center environment, requiring strict schedule adherence, while allowing schedule flexibility to meet business needs (nights, weekends, holidays, etc.). Daily tasks are repetitive and require long periods of time sitting in a cubicle area.

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

- Determine charges for services requested, collect deposits or payments, or arrange for billing.

The ideal candidate will possess the following qualifications and experience:

- Proven customer service experience

- Exceptional verbal and written communication skills

- A working knowledge of Microsoft Office programs

- Knowledge necessary to understand basic operational, technical, or office processes.

Education and Experience requirements:

- A level of knowledge equivalent to four years of high school or equivalency.

Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match.

US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.