Associate Business Technology Analyst - Customer Operations Support

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Operations team is looking for qualified candidates to fill an open

Associate Business Technology Analyst - Customer Operations Support

position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Please note this role is posted at two different levels for one opening: Business Technology Analyst (6018) & Associate Business Technology Analyst (6019). Please apply to the role that accurately aligns with your qualifications.

Under direct supervision, supports the technology systems across related organization to help maximize effective business processes and solutions. Assists with performance and maintenance activities including troublshooting and resolving issues.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

- Provides support to users by identifying solutions to system-related issues.

- Monitors, triages, troubleshoots, resolves incidents and escalates where necessary.

- Tracks and documents issues.

- Participates in upgrades, enhancements and system fixes coordinated with IT and/or vendors.

- Assists with user documentation and training as necessary.

- Participates in projects, initiatives and activities to support/improve the needs of the business through technology:

- Documents user information/needs/requirements.

- Assists in analyzing processes, functions and procedures to offer the most effective technology solution to meet the needs of the business.

- Participates in user testing and in developing/coordinating test plans and requirements.

- Ensures data integrity and migrations where necessary.

- Documents and may provide training on new/enhanced system functionality as necessary.

- Provides assistance with reporting, audit responses, benchmarking and/or KPI (Key Performance Indicators).

- Performs other duties as assigned.

Minimum Qualifications

- Associate’s degree in technology, business or related field, or equivalent combination of education and/or related experience.

- 2 years relevant experience with business or operations technology.

- Prior experience with process improvement or business case development.

Desired Qualifications

- Knowledge of requirements management, diagramming, use case develoment.

- Knowledge of business process re-engineering.

- Knowledge of SAP module particular to business unit (SAP-ISU, ECC, CRM, etc.)

- Utility industry experience.

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $70,200.00 - $99,800.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com) .

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.