Business Technology Analyst - Customer Operations Support

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Operations team is looking for qualified candidates to fill an open

Business Technology Analyst - Customer Operations Support

position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Please note this role is posted at two different levels for one opening: Business Technology Analyst (6018) & Associate Business Technology Analyst (6019). Please apply to the role that accurately aligns with your qualifications.

Supports the technology system(s) across related organization to help maximize effective business processes and solutions. Provides technology support and solutions for users. Collects and analyzes information from system users and may propose process improvement and technology solutions. Works closely with IT and functional area to ensure systems designed, configured and implemented consistent with business requirements.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

- Operates, schedules, monitors, tests, services and maintains system tools and processes.

- Maintains system accuracy and integrity by managing attributes data flow and data definitions. Reconciles data moving across systems, applications and databases.

- Performs technical problem troubleshooting and resolution.

- Monitors, triages, troubleshoots and resolves incidents/issues, and escalates where necessary.

- Coordinates with IT staff and/or vendors to resolve problems and to evaluate, test and implement new releases, patches, hot fixes, etc.

- Prepares and maintains technical documentation and provides training to guide system users.

- Assists with management of vendor support agreements.

- Participates in and may lead projects to improve/enhance/implement system solutions to business processes.

- Supports technological solutions and may propose process improvements.

- Collects, documents, translates, reviews and analyzes information from system users to identify business needs, challenges and opportunities.

- Creates/updates business requirements and works with IT staff to design/enhance programs that support the solutions.

- Collaborates with IT staff to design and implement system improvements including configuration, enhancement, automation and integration with relevant systems.

- Ensures quality and consistency of methodology, analysis and documentation.

- Works to develop and coordinate appropriate testing requirements including user acceptance.

- Provides reporting, audit responses, benchmarking and/or KPI (Key Performance Indicators).

- Performs other duties as assigned.

Minimum Qualifications

- Bachelor’s degree in information technology, business or related field, or equivalent combination of eduation and/or related experience.

- 5 years related experience, specifically with business processes and systems.

- Knowledge of business requirements management, diagramming, use case develoment (UML – unified modeling language).

- Knowledge of process design, re-engineering and requirements documentation methodologies.

- Good communication skills, both verbal and written.

- Knowledge of Software Development Life Cycle (SDLC).

- Demonstrated experience working effectively as part of a team.

- Demonstrated attention to details, problem solving, organizational and analytical skills.

Desired Qualifications

- Project management experience specifically related to IT systems.

- Experience in requirements management, diagramming use case development (UML).

- Experience in process design, re-engineering, and requirements documentation methodologies.

- Knowledge of JAD techniques and ability to facilitate JAD (Joint Application Design) sessions.

- Knowledge of SAP module particular to business unit (SAP-ISU, ECC, CRM, etc.)

- Utility industry experience.

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $74,000.00 - $111,900.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com) .

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.