Customer Service Analyst

Description:

At Nexa, we value and promote diversity in all its forms!

IIn line with our commitment to diversity and inclusion, we welcome applications from all individuals to ensure equal opportunities for everyone. We strive to create a dynamic, empowering, and respectful workplace. Join our team as a Customer Service Analyst in the USA.

We are a company that connects and integrates our business with the needs of society. This is our way of developing mining, always connected to change, with committed, inspired, and continuously developing people.

Join Nexa and be part of a mining operation that moves with the world!

Responsabilidades y atribuciones

The main source of communication with customers, the Customer Service Analyst is a key part of Nexa’s commercial activities in the USA.

Although the role is remote, we are looking for a candidate based in the Houston area. The team meets in the office a few times per year, and this position will be expected to attend those in-person meetings.

Acting as the voice of the customer within Nexa, this professional is expected to manage daily challenges in an efficient and effective manner, coordinating with all relevant stakeholders while performing administrative tasks with high accuracy and strong attention to detail.

Responsibilities and Challenges

- Handle daily activities to ensure the USA customers' contracts execution, with a constant interface between: customers, traders, operations in South America, planning, logistics, and finance department;

- Back office activities related to the sales and logistics process as (but are not limited to): Billing, planning, organizing logistics operations, tracking, cash collection, administrative tasks, documentation handling, controls/reports, and other ad-hoc analysis and processes.

Requisitos y calificaciones

Needed Qualifications

- Knowledge of Office package

- SAP Knowledge (desirable)

- Team player with good communications skills.

- Strong analytical skills and problem solving capabilities.

- Resilience to work in an offshore branch office, with different time zone from Adm HQ in which constant alignment is required.

- Ready to adapt to international practices.

- Not resistant to changes and attentive to innovation.

- Conciliate the regular routine activities with improvement projects, looking not only to the USA part of the chain, but the Global structure as well.

Informaciones adicionales

Nexa believes in fostering a diverse environment where everyone feels comfortable and at ease to be themselves.

We are Nexa. We change to go further. To dig deeper, to mine more responsibly, to construct a more precious future. A company that believes that mining is the basis for society’s evolution. The essential ingredient supporting the essence of the products and services needed in order for us to develop. Nexa is a global mining company and one of the invested companies of Votorantim portfolio. A team that strives for excellence and believes in what we do. We want to go one step further, thinking about quality and using technology to innovate, creating a better future for all of us.

We bring the essence of mining into people’s lives. We use our intelligence and expertise to develop mining, which gets better every day; more productive and responsible. We extract the essence of what makes the world go around. Copper, zinc, lead, silver, and gold. We refine what is essential for delivering quality at each stage of the process. From zinc used in planting to zinc used in airplanes, from copper in cars to copper in cell phones, we are everywhere in your day-to-day life. We mine intelligently.

Build your future with us.