Majestic Steel USA

Workplace Services & Office Manager

Pepper Pike, OH

full_time

About This Job

Are you ready to transform workplace services into extraordinary experiences? Majestic Steel is seeking a dynamic Workplace Services & Office Manager who can blend administrative excellence with a hospitality mindset. If you thrive on creating seamless office environments where every detail matters and every interaction counts, this role is for you! As the driving force behind our workplace experience, you’ll have the opportunity to innovate, lead, and create a lasting impact throughout our organization.

Why Work With US:

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Work Setting: Hybrid work schedule available, after successful completion of training

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Benefits: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more!

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Impact: Opportunity to shape and influence workplace culture in a dynamic, collaborative environment

What You'll Do:

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Develop and implement workplace standards, policies, and SOPs, while driving process improvements to enhance the associate and guest experience

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Strategically manage vendor relationships for office supplies, furniture, equipment, and services, expertly negotiating contracts to ensure optimal value and compliance with budget and company policies.

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Serve as the primary liaison for building management, addressing maintenance and facility-related matters.

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Oversee the daily operations of the office, ensuring a functional, safe, and well-maintained workspace (including janitorial, space planning, and equipment).

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Manage the reception area to create a welcoming and hospitality-focused experience for associates and guests, handling incoming communications professionally.

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Coordinate all aspects of meeting room management, including scheduling, setup, catering, and material preparation.

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Oversee the comprehensive procurement of all office and vending supplies, establishing and maintaining optimal stock levels across all relevant areas to ensure seamless operations and cost-effectiveness.

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Develop and manage budgets for workplace services and hospitality initiatives, ensuring cost-effectiveness.

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Provide mentorship, development, and training for assigned staff, fostering continuous learning and performance improvement.

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Coordinate and support consistent and efficient office services across all Majestic locations, including local travel for operational needs and workplace experience initiatives.

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Lead and support internal events, wellness programs, associate onboarding, and engagement initiatives.

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Fulfill other job-related responsibilities and special projects as assigned.

Who We're Looking For: Experience:

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Bachelor's Degree in Hospitality Management, Business Administration, or related field or equivalent work experience

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Minimum five (5) years of experience in workplace operations, facilities management, or hospitality services within a corporate setting

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Minimum three (3) years of experience in a management role

Technical Proficiency:

Experience with Microsoft Office products and Windows-based applications.

Skills:

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Customer-Focused & Collaborative: Strong customer service orientation with the ability to build effective working relationships across the company.

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Adaptable & Proactive: Agile and responsive to change, coupled with a self-motivated and proactive approach to problem-solving.

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Excellent Communication & Organizational Skills: Superior verbal and written communication, complemented by strong planning, organization, and time management abilities.

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Independent Judgment & Integrity: Demonstrated ability to handle multiple tasks, exercise independent judgment, and maintain the highest standards of confidentiality and professionalism.

What Makes You Stand Out:

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Five (5) years of office management experience

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Hospitality experience

Additional:

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Must be able to work outside normal business hours/days as needed.

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Must be able to travel occasionally and work at an outside location.

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.

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