Utility Program Customer Service Representative

Who We Are!

Utility Energy Services, LLC (UES) delivers high-value, cost-effective energy efficiency implementation solutions with a strong focus on safety, local investment, and exceptional customer service. Our team is dedicated to helping communities and clients reduce energy consumption and achieve sustainable results through practical, efficient solutions.

Position Details:

We are seeking a Customer Service Representative to support our growing service to regulated industry clients. The Customer Service Representative will provide exceptional service to customers, contractors, and business partners by responding professionally, efficiently, and promptly to inquiries about Utility Energy Efficiency Programs. This role aims to enhance customer and contractor satisfaction and retention.

This in-office role is part of a broad team of subject matter experts who work directly with clients, stakeholders, and customers, as well as a larger team of program management, outreach, technical, and marketing personnel.

Key Responsibilities:

- Provide introductory information to prospective and new customers.

- Ensure customer satisfaction by handling complaints and inquiries professionally.

- Follow up with clients or customers via phone or email to ensure ongoing satisfaction.

- Inform customers about additional products or services that may benefit them.

- Determine the quickest and most effective ways to answer client or customer questions.

- Escalate complex queries and concerns as needed.

- Troubleshoot common issues with products or services.

- Collaborate with a team of CSRs and other departments to find appropriate solutions.

Required Skills:

- Fluency in English; proficiency in Spanish or other languages is a plus.

- Exceptional phone etiquette and communication skills.

- Strong data entry skills with attention to detail.

- Ability to analyze situations and provide effective solutions.

- Experience in outbound calling or customer service is advantageous.

Basic Qualifications:

- High school diploma or equivalent.

- Relevant experience in a similar role.

- Energy Efficiency experience is a plus.

- Excellent verbal and written communication skills.

- Strong attention to detail.

- Solid computer skills with Microsoft applications (Outlook, Word, Excel, PowerPoint) and CRM software.

- Strong problem-solving skills, with the ability to analyze situations, identify existing or potential problems, and recommend solutions.

- Effective time management and decision-making skills.

Preferred Skills:

- Bilingual or multilingual proficiency.

- Strong interpersonal skills for effective client communication.

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Atlanta, GA 30310 (Required)

Work Location: In person