Customer Service Representative

We are always looking for talented people to join our team. Due to our growth and expansion, we frequently have openings available in multiple disciplines across many locations. We are focused on the long-term growth of every employee that becomes part of our Four Season’s family.

We are seeking a Customer Service Representative to join Equinox, located in Phoenix, Arizona. Four Seasons is one of the largest manufacturers of sunrooms, screen enclosures, and greenhouses and solutions for outdoor living spaces. Four Seasons is a solid, growth- driven company delivering quality products. Through over 20 locations across the US, we serve contractors with their building product’s needs.

The Customer Service Representative that reports to the Service Center Manager, is responsible for developing, maintaining, growing, and inputting customer’s sales activities and orders in a timely manner. The position may also provide support with respect to customer collections, and may need as well to support activity in the warehouse like physical inventory controls and counts. The position also requires having or developing a knowledge of building products, operations and order management processes. Experience in siding, roofing, gutters, or general construction is extremely helpful in this role.

Responsibilities:

- Breakdown customer orders and input them into the ERP system (Syteline)

- Maintain customers in good collections standing

- Support daily deposit activities and maintain reports on cash application to customer accounts

- Support inventory maintenance and control by submitting orders for material and recording inventory transactions such as shipments, returns, receipts and transfers

- Support the service center manager with information requirements like daily and weekly control reports

- Provide solutions to customers’ problems and generally support the office as required to ensure smooth, efficient, customer-friendly operations

- Keep up to date on new products, services, procedures and tools by attending departmental and company meetings.

Qualifications:

- Experience in siding, roofing, gutters, or general construction is extremely helpful.

- Product experience in customer facing role, or relatable experience with another company working with contractors, builders or other similar customer types.

- Must have experience using an order entry system

- Must be proficient in Excel, experience in a sales or CRM system is a plus.

- Good organizational skills (multi-tasking) and good communication skills (customer interaction)

There are many advantages to coming on board with Four Season Building Products Group. Whether you are at the beginning of your career or are joining us with years of experience, we have you covered.

- Competitive starting pay

- Vacation, Sick, Personal and Holiday time off

- Affordable medical, vision, dental insurance plans

- 401(k)plan

- On-the-job training, coaching, and mentoring

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible spending account

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Phoenix, AZ 85009 (Required)

Ability to Relocate:

- Phoenix, AZ 85009: Relocate before starting work (Required)

Work Location: In person