Customer Service Representative

Are you someone who thrives in a fast-paced environment where customer service, problem-solving, and relationship-building are key to success? If you enjoy communicating with customers, coordinating orders, and making every interaction positive, the Customer Service Representative (CSR) role at Metal Supermarkets could be the ideal opportunity for you. This position is perfect for individuals who are solutions-driven, customer-focused, and eager to advance their careers.

About Metal Supermarkets

Metal Supermarkets is recognized as the world’s largest supplier of small-quantity metals, serving both businesses and individual consumers in the U.S., Canada, and the U.K. The company offers more than 8,000 metal products, value-added services, and is known for its fast, friendly, and knowledgeable customer service.

Why Join Metal Supermarkets?

- Competitive Pay: Starting hourly wage of $20–$23, plus target-based bonuses and annual performance reviews to recognize and reward your contributions.

- Gain valuable experience in the metal industry, working with both corporate clients and hobbyists. Learn how to price, quote, and close sales effectively.

- Consistent Schedule: Work Monday through Friday, day shifts from 8:00 AM to 5:00 PM, allowing for a predictable work-life balance.

- Career Growth: Opportunities for skill development and advancement within the company.

- Safety First: Benefit from a strong safety culture that prioritizes your protection at work.

Key Responsibilities

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance in product selection, order processing, quote management, and ensuring a smooth and positive customer experience.

Customer Engagement & Service

- Process customer orders efficiently and provide excellent service throughout each interaction.

- Build rapport and establish strong long-term relationships

- Deliver tailored solutions and product recommendations

Sales Support & Order Management

- Respond to phone inquiries, emails, and eCommerce requests

- Prepare quotes, price materials, and follow up to close sales

- Accurately process orders, including material specifications and payment information

- Maintain customer profiles within the CRM system

Problem-Solving & Consultative Support

- Diagnose customer needs and recommend appropriate products and cutting solutions

- Troubleshoot and resolve customer concerns proactively

Business Development Support

- Follow up on quotes and re-engage dormant customers

- Assist with outbound sales activities as needed

Cross-Functional Collaboration

- Work closely with warehouse staff, drivers, and supervisors

- Ensure clear communication to support order accuracy, inventory management, and timely deliveries

Driving & Deliveries

- Operate a company vehicle and complete scheduled deliveries as required

- Valid driver’s license is required

Sales Goal Contribution

- Support sales targets through upselling, margin monitoring, and outstanding customer service

Qualifications

- At least 1 year of customer service, inside sales, or retail sales experience

- Excellent communication (Preferably Bilingual) and relationship-building skills

- Accurate data entry and computer proficiency

- Ability to multitask in a fast-paced environment

- Strong math skills and comfort with measurements

- Positive and solutions-driven attitude

- Valid driver’s license (required)

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 45 per week

Work Location: In person