Telecom Support Specialist II

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Telecom Support Specialist II is responsible for advanced planning, administration, and implementation of telecommunications and call center services. This position is expected to handle more complex installations of telecom equipment, provide technical training, and assist with advanced user questions and problems. In this role, responsibilities include monitoring telephony services and networks, assisting in resolving problems, and leading the evaluation of call center and call routing data/analytics in order to identify potential issues or opportunities where process improvement can significantly improve sales penetration, efficiencies, quality, competitive positioning and/or overall customer satisfaction. This position is responsible for providing more complex technical support of Generac call center environment (including phones, scripts, queues), mobile phone management, workstation, software, telephones, peripherals, applications, and related technology, including SAP.

PREFERRED QUALIFICATIONS: 1

Essential Duties

Other Duties as assigned and the following:

KNOWLEDGE, SKILLS AND ABILITIES:

Physical Demands

: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.