Technical Support II

Job Details

The Technical Support position provides superior customer service that assists with end user needs arising from everyday hardware and software use. Technical Support is responsible for installing, diagnosing, repairing, maintaining, and upgrading all end-point hardware and technology-related equipment. Technicians ensure optimal device performance and maintenance. Technical Support also repair and modify end user hardware and software.

Provide best-in-class customer service to meet the desktop and mobile technology needs of end-users.

Proactively manage and maintain all end-point devices and software

Participate in development of procedure documentation, project implementation, and other tasks as assigned

Organizational Competencies

Job Competencies

Goals and Objectives

An employee filling this role is expected to meet changing and unique goals and objectives, as established by their supervisor, related to the broader area in which the employee is assigned.

Education and Training

Experience

Physical and Mental Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, bend and frequently utilize a keyboard/computer. Specific vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus.

Mental demands: While performing the duties of this position, the incumbent will be required to problem solve, read, write and analyze data, work under schedules and deadline pressure, present information to others, work independently and use discretion and judgment for confidential or sensitive projects/issues.

Work Environment: While performing the duties of this position, the employee is exposed to an office environment indoors, and will travel outdoors to multiple locations dependent on work.

Minnkota Power Cooperative supports employees through a strong total compensation package that includes a competitive pay and benefits package, along with career growth opportunities. The cooperative offers: