IT Support Specialist II

Company Overview Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment. Respond to IT tickets assigned in support of multi-location users.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

This job operates in a professional office environment. This role routinely utilizes standard office equipment such as laptop computers, photocopiers, and smartphones. Prolonged periods sitting at a desk and working on a computer. Employees are required to wear company provided PPE as/when needed. PPE’s may include safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearing protection, hard hats & dust masks.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

- Minimum of 4-5 years of experience in IT operations support capacity

- Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills

- A mature yet flexible personality suitable to interfacing successfully with all levels of personnel

- Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019

- An intermediate understanding of cloud-based environments and computing

- Well rounded computer hardware and networking skills

- Able to articulate issues, build consensus around recommendations, and define next steps

- Team oriented, self-starter able to work independently and customer focused

- Display positive and constructive attitude

- Display business and organizational maturity

- Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently

- A continual desire and capability to learn

- Highly organized and detail oriented

- Ability to lift to 50 Lbs.

Ability to travel

Equal Opportunity Employer/Veterans/Disabled

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.