Tech Support Specialist

At Solarus, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We’re looking for a friendly, customer-focused, technical problem solver for a full-time opportunity within our Technical Assistance Center (TAC). Our TAC employees provide our customers top-notch technical support, advice, and assistance with technical, hardware and software system problems over the phone. The ideal candidate is a quick learner with strong analytical and problem-solving skills, and the ability to thrive in high-pressure problem-solving situations. As the voice of our company, TAC employees must possess excellent communication and interpersonal skills, as well as enthusiasm for helping customers and driving satisfaction. This position offers the potential for substantial professional growth in terms of skills and technical knowledge.

Shifts Hiring For: 8:00 am - 4:30 pm

Objectives for this Role:

Qualifications:

Preferred Qualifications:

Benefits:

Solarus is an equal-opportunity employer.

About Us:

Solarus first began providing telephone service to Central Wisconsin residents in 1896. Over the years, our steadfast commitment to delivering innovative communication solutions has driven numerous technological advancements and facilitated substantial growth. Today, we proudly offer a comprehensive service lineup consisting of residential and business High-Speed Internet, Voice, Video, Security, and Home Automation solutions.

Solarus is owned by more than 900 local stockholders, who are all customers. Both the company and its 110+ employees are proud to give back to area schools, organizations, and community initiatives that align with our commitment to making Central Wisconsin a great place to live, work, and do business.