Technical Training Specialist

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

Are you passionate about designing learning experiences that truly make an impact? Do you thrive at the intersection of technology, education, and innovation? We’re looking for a Technical Training Specialist who will shape the way our teams learn, grow, and level up their technical skills.

What We Offer You

- Hybrid work environment (2 days/week onsite)

- Distance-based relocation assistance available

- Competitive compensation with a base salary + performance bonus

- Robust benefits package, including:

- Enhanced 401(k) and financial planning support

- Tuition reimbursement and professional development

- Wellness programs, including an onsite gym

- Free coffee at our onsite café

- Flexible work hours

- Employee Business Networks

- A stable, mission-driven workplace where your impact truly matters

How you will make an Impact

- Design/develop asynchronous training across the instructional design process (needs assessment, scoping, design and development, implementation, and evaluation

- Oversee externally designed/developed custom asynchronous training, including vendor contracting and ongoing relations, needs assessment and scoping, project management and vendor content review, training pilot execution, implementation, evaluation, and ongoing program maintenance

- Oversee asynchronous vendor training offerings, to include vendor contracting and ongoing relations, program/content deployment and promotion, content curation and evaluation, and ongoing administration

- Develop and maintain technical role-specific learning paths through assessment of role-specific task, skill, and knowledge needs, content curation, implementation, and evaluation

- Apply strong project management and organizational skills to all learning projects to ensure on time deliverables of multiple complex and concurrent projects.

What we are looking for

- Bachelor’s degree (or equivalent experience) in instructional design, education, communications, technical field, or related discipline.

- 4+ years of experience designing and delivering asynchronous learning solutions with measurable impact.

- Excellent communication and training design and development skills, with the ability to engage diverse audiences and influence content contributors and business partners.

- Strong track record of managing multiple complex projects simultaneously and delivering on time.

- Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and authoring and creative tools (e.g., Articulate Storyline, Articulate Rise, Articulate Review 360, Adobe Creative Cloud, etc.).

- Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement.

- Experience participating in technical projects and providing learning input.

- Desired not required:

- Master’s degree or professional certifications.

- Proficiency with collaboration platforms (e.g., Asana, SharePoint, LMS, etc.).

- Experience curating role-specific learning paths.

This employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.).

The expected salary range for this position is $72,000 - $123,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks.

This is a U.S. based role. If the successful candidate resides outside of the U.S., relocation will be required.

Equal Opportunity: We are proud to be an EEO employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law.

Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.