Technical Training Specialist (Developer)

Job Title:

Technical Training Specialist (Developer)

Work Place Flexibility:

Onsite

Legal Entity:

Entergy Operations, Inc.-EOI

Note: This is an onsite role and may be based out of our offices in Clinton, MS, The Woodlands, TX Westwego, LA or Little Rock, AR. Those outside the area would need to relocate to this opportunity. Relocation assistance is not available for this posting. Job Summary/Purpose

The training specialist will provide technical training and training program administration services to personnel across the Enterprise. Training services include development of training courses including e-Learning, teaching courses, communicating with customers to define and prioritize their needs, developing plans and initiatives to meet customers' needs, supporting LMS administration and training program maintenance. Supporting data driven reporting and analysis specific to training program requirements and procedures. The use of Microsoft Power Bi and Learning Management Systems is a daily function to ensure the training programs are meeting the needs of the customer organizations. Responsible for the administration all phases of Analyze, Design, Develop, Implement and Evaluate (ADDIE) in the Systematic Approach to Training (SAT) process.

Job Duties/Responsibilities

- Assess the needs of learners and create learning solutions that address business needs and support current organizational and company objectives (Including but not limited to instructor led training, e-learning courses, video-based learning, hybrid learning environments, facilitator and participant guides, process documentation, job aids and coaching).

- Apply current instructional design theory, adult learning theory, and best practices to create effective learning and training opportunities.

- Applies A.D.D.I.E. or other development models as required for all course development projects and maintain course history information.

- Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness.

- Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery.

- Create curricula, training schedules, course assignments, reports in all relevant Learning Management Systems used by the training organization.

- Oversee, schedule, deliver, teach and/or facilitate training courses.

- Serve as a lead on large courseware development projects and possess a high degree of independence to produce quality learning programs.

- Provide timely updates and project reports as requested by department management.

- Collaborate with leadership and employees to identify curriculum needs to support continued workforce development.

- Utilize the highest level of professionalism and review/edit all produced materials to ensure they are of an excellent quality and error free; assist team members in review of their materials.

- Supports compliance and record keeping of training programs.

- Works within Microsoft Power Bi: data analysis, reporting, metrics, and as required by the training organization.

- Support of training self-assessments for assigned training programs.

- Travel may be required (up to 25%)

Minimum Requirements

Minimum education required of the position

- Bachelor's degree or the equivalent experience in one of the following areas: Instructional Systems Design, Instructional Technology, Adult Education, or related field of study. - Highly Preferred: Master's Degree in one of the disciplines above

Minimum Experience Required Of The Position

- Tech Training Specialist: 2+ years of experience in the following areas: Training, Education, Instructional Design, Instructional Technology. - Senior Tech Training Specialist: 5+ years of experience in the following areas: Training, Education, Instructional Design,Instructional Technology. - Senior Lead Tech Training Specialist: 8+ years of experience in the following areas: Training, Education, Instructional Design,Instructional Technology.

Required Minimum knowledge, skills and abilities required of the position

- Excellent verbal & written communication skills

- Independent thinker who is successful both working alone or on a team.

- Able to effectively communicate in various mediums and various styles.

- Strong interpersonal skills; ability to integrate seamlessly into diverse teams.

- Strong organizational skills with ability to manage multi-projects simultaneously.

- Solid knowledge of Microsoft Office 365.

- Extensive working knowledge of and/or the ability to learn SuccessFactors LMS, SharePoint, and content development tools (i.e. Articulate 360, Storyline).

- Solid Understanding of Systematic Approach to Training (ADDIE)

- Office environment with minimal physical requirements.

Any Certificates, Licenses, Etc. Required For The Position

None

Primary Location:

- Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Clinton || Texas : The Woodlands

Job Function

: All Other Jobs

FLSA Status

: Professional

Relocation Option:

No Relocation Offered

Union description/code

: NON BARGAINING UNIT

Number of Openings

: 1

Req ID:

121620

Travel Percentage

:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement:

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:

Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click

here

and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note:

Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.