System Control Technician I (Dispatch support)

The System Control Technician I provides routine service restoration, after-hours customer service, monitors SSEMC’s AMR system, monitors distribution system activities, fire protection, camera, and security systems by performing the following duties.

Key Responsibilities

- Monitors SSEMC’s Outage Management system (OMS) and SCADA systems.

- Receives consumer calls on outages or other hazardous conditions and determines the severity of outage or other conditions and dispatches appropriate manpower and/or equipment.

- Notifies supervisor and/or appropriate personnel of major system outages, emergencies or any other situation that would require immediate attention.

- During non-operation hours notifies and takes direction from E&O supervisor and/or appropriate personnel on system outages, emergencies, or any other situation that would require immediate attention.

- Keeps abreast of any conditions or major line changes that affect the normal feed of existing circuits.

- Monitors the GA811 system for emergency locate tickets. Validates information using SSEMC’s customer files and the engineering mapping system and dispatches as required.

- Communicates directly with consumers and utilizes the Customer Information System (CIS) for meter resets, tree orders, s/l repairs, trouble calls and outages during non-operating hours.

- Monitors lightning detection system and/or weather systems and reports any activities that could affect normal system operations.

- Monitors and ensures that the electronic security system is activated during non-operating hours. Monitors and reports suspicious activities detected on the motion camera surveillance system. Monitors, reports and responds according to trouble or alarms of the fire protection system.

- Stays familiar with procedure for handling "mayday" calls.

- Receives and transmits instructions and/or information over the 2-way radio and phone system.

Other Skills & Abilities

- Ability to enter and retrieve data from computer required

- Training and/or experience in Windows operating system required

- Training and/or experience in Excel, Word, Access, and Power Point

- Overtime required

- Irregular hours required

- Ability to work without direct supervision

- Knowledge of system geography preferred

Must be readily available during storm situations to assist as needed according to the Extreme Storm Plan in place.

Education and/or Experience

- High school diploma or general education degree (GED)

- Related experience and/or training preferred

Snapping Shoals EMC has been in business for over 80 years. During that time, we have built a strong reputation for providing reliable power and excellent customer service. Our roots go back to the 1930's and the early days of America's rural electrification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SSEMC administers validated/job-related tests and other selection procedures during the application process as a pre-requisite for hiring.

Equal Opportunity Employer

All contingent offers are based upon successful completion of our pre-employment verification process, which may include a criminal background check, physical health screening, drug test, MVR and proof of eligibility to work in the United States.

Full job description is presented at time of the interview.

Benefits

- Competitive pay-negotiable based on experience

- Medical, dental, vision and prescription drug coverage

- Health Savings Account with company annual contribution

- Life insurance and disability

- 401K with company match

- Pension plan

- Paid holidays and time off

- Educational/tuition reimbursement plan

- Professional and personal development

- Employee discounts

- Employee Assistance Program

- Wellness programs and onsite fitness center

NONEXEMPT STATUS | Full-time | Onsite Role

Irregular Hours / OT Required