Supply Chain Specialist - Service Parts

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Job Title: Supply Chain Specialist - Service Parts

Status: Full-Time - Temporary (6 Months)

Reporting To: Manager-Service Parts.

Department: Supply Chain/Logistics

Location: 30 High Meadow Place (Near HWY400 & Finch).

Hours: Monday to Friday – 8:00 a.m. – 4:00 p.m.

Scope of Work: The primary responsibility of this position is to contribute and execute the seasonal inventory shift within the stipulated time frame. Collaborate with cross-functional teams to ensure seamless process development and continuous improvement. Actively check and maintain adequate inventory inside the service trucks that leads resolution to customer need during the first-time visit.

Flexibility Clause: With a minimum of two weeks’ notice, the business may request a change to the employee’s shift if operational needs require it. Any such change will only occur within the hours of 7:00 a.m. to 7:00 p.m. and will not be permanent.

Main Responsibilities:

- Asist on service parts usage analysis and the truck profile design, review, and revision process.

- Oversee service parts truck inventory and design the best method to change the same in short span of time.

- Lead Service parts profile switch and service profile implementation for service trucks based on the seasonal requirements.

- Set Process standards to effectively execute seasonal profile changes.

- Assist on service parts inventory optimization by identifying non-moving service parts, and implement plans to minimize them.

- Create a process to have more than 2 profiles per patch based on the needs to the area.

- Create a slotting tool for the group to enable proper slotting by part inside a truck.

- Carry out 5S process in Service trucks & create a parts catalogue for every truck profile which the tech can use.

- Support new replenishment process for reducing SRS-Code 19 orders.

- Weekly follow up for parts inside truck not used but code 19nd with every service manager.

- Travel to FSLs and assist on service parts inventory accuracy and process related audits (i.e. inspect the Service parts technician Bins to ensure the frequent Bin clearance).

- Assist on Service parts truck inventory audits on regular interval to ensure the profile accuracy.

- Helps to Identify improvement opportunities within the service parts fulfilment and inventory control processes and assist to implement them.

Requirements:

- Supply Chain experience in a fast-paced, warehousing, logistics, transportations environment

- Advanced problem-solving skills

- Must be able to work independently and without supervision.

- Exceptional interpersonal skills

- Self-starter and independent performer

- Water Heater and/or HVAC service parts knowledge is an asset.

- High computer proficiency in MS Office applications (Outlook/Word/Excel/PowerPoint) is a must.

- High degree of integrity, business ethics and accountability

- Need to travel and work in other offices on requirements.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.