Supervisor, Event Coordination & Operations

Supervisor, Event Coordination & Operations

A great neighbour. A natural leader. An exceptional host.

The Blue Flame Kitchen (BFK) is one of Alberta’s most iconic brands, with over 95 years of history inspiring home chefs and bringing people together. From classes and camps to events, catering, and community experiences, everything we do is rooted in connection, hospitality, and heart.

Reporting to the Blue Flame Kitchen Executive Chef, this position is the execution leader for all BFK events and catering operations. This role ensures seamless coordination, staffing, and delivery of events and experiences while leading the coordinator team and acting as the operational bridge between culinary, sales and events.

This position is accountable for end‑to‑end operational excellence, people leadership, and execution quality across all events, catering, internal programs, and seasonal initiatives. The Supervisor ensures that plans translate into flawless delivery while maintaining safety, service standards, and team performance.

The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required.

On a Daily Basis, You’ll…

Responsibility Area #1 – People Leadership

- Lead, coach, and develop Events & Sales Advisors, Coordinators, and Event Operations team members

- Oversee scheduling, workload balancing, performance management, and day to day team support

- Support training, onboarding, and ongoing development of the Events and Operations team

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Responsibility Area #2 – Event & Catering Operations

- Own event operations from planning through execution and post event follow up

- Oversee external catering execution in partnership with program owners

- Ensure day of execution readiness across all events and catering support touchpoints

- Act as the primary operational liaison between Culinary, Sales, Front of House, and Events teams

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Responsibility Area #3 – Planning, Logistics & Resources

- Oversee event staffing plans and schedules for internal staff and coordinators

- Oversee liquor inventory and beverage management with coordinator support

- Own facilities readiness for ATCO Commons and all Event spaces

- Coordinate internal catering strikes and Founders catering support

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Responsibility Area #4 – Training & Programs

- Oversee training for Event Servers and support staff

- Lead Kids’ Camps operational management, including:

o Scheduling and staffing

o Supporting parent communications

o On site issue escalation and resolution

o Program supplies and room coordination

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Responsibility Area #5 – Support External Catering Growth

- Support external catering inquiries and bookings

- Support post event follow up

Who You Are

- A friendly neighbour who leads with calm confidence and care

- A hands on leader who supports their team, even during the busiest moments

- A problem solver who thinks ahead but adapts quickly

- A relationship builder who collaborates easily across teams

- Someone who takes pride in delivering exceptional guest experiences

What You’re Great At

- Leading and developing front line hospitality teams

- Coordinating complex events and logistics

- Balancing people leadership with operational excellence

- Creating structure while staying flexible in a fast paced environment

- Maintaining high service standards while managing multiple priorities

What You Have

- 7+ years of progressive food, beverage, or hospitality experience

- At least 5 years in a supervisory or leadership role

- Strong event, catering, or operations experience

- Sound financial awareness and comfort reviewing reports and variances

- Experience with scheduling, staffing, and performance management

- Knowledge of food, beverage, and wine service (WSET an asset)

- Proficiency with Microsoft Office (CRM/POS experience an asset)

- A genuine commitment to service excellence and integrity

- Flexibility to work evenings, weekends, and holidays as required

What We Offer

If you’re not yet convinced that Blue Flame Kitchen could be the smartest career move you make, we also offer:

- Competitive compensation, pension matching, and employee share options

- Volunteer programs during work hours and charitable donation matching

- Hybrid work arrangements, meeting‑free Fridays, and Work from Anywhere August

- Well‑Being @ ATCO Health & Wellness Program

- Wellness and psychologist coverage up to $3,000 per family

- Fertility, adoption, and family‑support benefits

- Flexible public holidays and your birthday off

- And so much more!

Role is Located at Calgary

At Blue Flame Kitchen, we take great pride in providing genuine hospitality and remarkable customer service. Our inviting atmosphere is the ideal setting for gathering with friends and colleagues, whether it's for meetings, events, classes, or simply to connect over unforgettable food. Every day, we lean on our core values to shape the future of our industry with our trailblazing spirit in a fast-paced and agile environment.