Supervisor, Customer Meter Services

About Us National Grid is hiring a Supervisor for our CMS Electric Operations department. This position can be based in Buffalo, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Supervisor is responsible for the safety, reliability, security, and integrity of the electric system through the daily supervision and organization of operations personnel in order to complete job tasks while complying with company, departmental and regulatory policies, procedures and statutory requirements. Supervises both internal and contracted personnel to assure the timely and cost-effective completion of work within the area of responsibility.

- Supervise a workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.

- Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.

- Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.

- Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.

- Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.

- Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.

- Monitor the performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.

- Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid delivers against service level agreement.

- Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.

- Respond on site or via phone to off hour emergencies including Storm restoration, large scale outages, etc.

- Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading/AMR, investigations and safety.

Qualifications

- A Bachelor's degree or equivalent job-related experience in a related area, 3-5 years' related experience is preferred.

- Technically proficient within subject matter or demonstrated ability to learn the business is preferred.

- A good working knowledge of tools and systems within designated area or demonstrated ability to be able to become proficient in tools and systems is preferred.

- Possesses knowledge and understanding of National Grid's policies and processes and how to apply them effectively.

- Experience managing a team with the ability to build effective, respectful, working relationships is preferred.

- Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy.

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.