Summer 2026 - Technical Intern - Voice of the Customer Team

Requisition: 83310

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 37,100 - $ 55,600

Work Location Category: Hybrid Flexible

We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.

In support of this model, roles have been categorized into one of three work location categories:

1. Onsite – roles where employees are expected to be onsite daily.

2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week

3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

PSEG is looking for Summer 2026 Technical Intern for the Voice of the Customer (VoC) and Customer Analytics Team.

The Voice of the Customer Team is responsible for leveraging J.D. Power business and residential studies for feedback and customer perception improvements. The team oversees Transaction Satisfaction Surveys for utility scorecards, managing post-interaction customer experience. As a VOC Intern, you will assist with providing executive and team dashboards and reporting to help provide insight into customer experience. The Customer Analytics Team is responsible for working with large data sets to develop dashboards, managing utility data lakes, supporting strategic initiatives such as customer segmentation, and delivering analytics support to the Customer Solutions organization.

This position will be Hybrid from PSE&G’s Newark office with a minimum of three days a week in the office.

Job Responsibilities

Assignments will include working alongside professionals in the following areas:

- Continue improvements of reporting and process documentation for the VoC Playbook

- Build Power BI dashboards for TSS and JD Power

- Participate in Journey Mapping sessions

- Perform customer research to enhance the customer experience

- Building and maintaining PowerBI dashboards

- Use machine learning outputs in analysis

- General support of the customer analytics team with reporting and continuous improvement initiatives

Job Specific Qualifications

The successful incumbent(s) must be actively pursuing a bachelor's or master's degree from an accredited institution in business administration, data analytics, accounting, marketing, communications, IT, or similar majors and graduating between December 2026 and May 2029. Students graduating in May/June 2026 are not eligible unless they are enrolling in a post-graduate degree program in the fall term of 2026. PSEG recognizes institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent. Incumbents must have completed sophomore-level course work for consideration.

- Because this position will require traveling to various PSEG and customer locations, a valid driver's license and a safe driving record is required.

- Department of Energy’s regulation 10 CFR 810 is required.

Desired:

- 3.0 GPA

- Knowledge of Energy/Utility industry

- Excellent analytical and technical skills

- Strong verbal and written skills

- Able to meet deadlines, juggle competing priorities

- Strong Microsoft Office Skills (Word, Excel, PowerPoint, Access)

- Independent, energetic, team player and inquisitive spirit

- Coding proficiency with Python or SQL

- Familiar with developing Tableau and/or PowerBI dashboards

All PSEG internship roles are paid at an hourly rate, however there are no medical benefits associated with these positions. Incumbents are expected to work 40 hours per week over the duration of the summer internship. We are targeting currently enrolled/matriculating students that are able to commute to their designated work location as needed. Housing, transportation, and immigration support will not be provided in association with these positions.

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.

Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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