Generac

Shop Service Representative I

Wixom, MI

full_time

About This Job

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.

Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Our success is directly tied to our employees’ professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.

The

Shop Service Representative

is responsible for diagnosing, repairing, and maintaining equipment, including rental fleet and load bank systems up to 2 meg, while ensuring communication with Dispatch and customer satisfaction. Responsibilities include equipment handling, shop and vehicle upkeep, fluid refills, accurate record-keeping, and adherence to safety standards.

Major Responsibilities

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Diagnose, troubleshoot, repair, and perform maintenance on equipment according to standard procedures in an efficient manner

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Rental fleet maintenance, preparation, repair and delivery

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Load Bank maintenance and repair up to 2 meg

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Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments

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Work cohesively with internal and external customers to ensure complete satisfaction with time and service

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Train and educate customers on use of equipment and value of products and services provided

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Load and unload equipment

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Refill gasoline, oil and other liquids for the Field Service Technicians as required

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Maintain cleanliness and organization of shop area and building grounds

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Maintain cleanliness and preparation of shop vehicles and trailers

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Attend factory training on equipment and obtain successful completion of factory certification

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Maintain accurate records of all services performed, expenses, and bill-able hours

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Adhere to all safety requirements and regulations

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This position reports to a specified Wolverine location

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A commitment to the Company’s core values of honesty, integrity, hardworking and a positive attitude

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Ability to meet physical demands and perform the essential job functions within the work environment identified in this job description

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Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Minimum Job Requirements Education

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High School Diploma

Work Experience

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One to three years of automotive experience or equivalent

Knowledge / Skills / Abilities

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Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)

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Proven interpersonal skills with both internal and external customers, including being a team player

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Mechanical knowledge of engines

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Knowledge of electrical theory

Please submit your application and a recruiter will be in contact to discuss your interests and qualifications.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.

Physical Demands

: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

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