Customer Service Representative

IN ORDER TO APPLY FOR THIS POSITION, PLEASE COMPLETE AN APPLICATION ON OUR WEBSITE AT https://www.gswsa.com/employment.cfm?Job=596.

CUSTOMER SERVICE REPRESENTATIVE

Performs clerical customer service work involving the set-up and/or maintenance of customer accounts and other related records; does related work as required. Work is performed under regular supervision.

Provides high level of customer service in person, through proper telephone etiquette, and through written correspondence;

Processes customer applications for new service, change orders, transfers, and termination of accounts by phone and in person;

Processes work orders for new applications, change orders, transfers, and terminations of accounts;

Provides accurate information on rates, fees, policies, procedures and other customer requested information;

Updates customer accounts including mailing addresses and contact telephone numbers;

Completes and processes loan applications for water and/or sewer services;

Accurately prepares and processes refunds for customers;

Processes payments by telephone with a check or credit/debit card;

Sets up Truck Waste accounts and creates truck tags;

Assists customers with the Customer Assistance Program; and informs customers of other GSWSA programs available as well as contact information for agencies that provide financial assistance;

Issues work orders and complaints as needed according to established department policies and procedures, and forwards to correct departments;

Updates completed complaints and work orders on customer accounts and ensures that meter information is entered correctly;

Processes the after-hour phone call report;

Inputs adjustments to customer’s accounts as permitted;

Images all documents to customer accounts and maintains filing system;

Receives customer complaints and inquiries, researches and analyzes information to provide timely and accurate information to the customer in a professional manner;

Operates a calculator, personal computer, copy machine, fax, scanner and other standard office equipment as required;

Handles front desk and manages switchboard as needed;

Answers a high quantity of telephone calls and assists walk-in customers on a daily basis;

May work during emergency situations;

Processes scheduled water shut down notices; and

Performs other duties as assigned.

General knowledge of utility billing terminology, methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; general knowledge of utility service connection, termination, billing, collecting and adjustment procedures; ability to retain information; ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures; ability to multi-task; ability to perform mathematical computations with speed and accuracy; skilled in the use of a variety of office machines and ability to type at a rate of 35 wpm; ability to establish and maintain effective working relationships with management, coworkers, customers and general public; ability to protect confidential information of customers; ability to stand and walk and to sit for extended periods of time; and ability to occasionally lift up to 50 pounds.

Any combination of education and experience equivalent to graduation from an accredited community college with major course work in Business or related field.

Possession of a valid SC driver’s license.

Title advancements and/or promotions to various positions depend on an individual’s job performance, knowledge, skills, abilities, education, experience and other special requirements. There is no guarantee of career progression to these or any other positions at the Authority.

· Senior Customer Service Representative: $19.65+ per hour

THIS POSITION IS OPEN IN THE CUSTOMER SERVICE DEPARTMENT. PAY RANGE IS $18.23 – $26.43 PER HOUR. DEADLINE OF RECEIPT OF APPLICATIONS IS 5:00 PM, THURSDAY, JUNE 12, 2025.

IN ORDER TO APPLY FOR THIS POSITION, PLEASE COMPLETE AN APPLICATION ON OUR WEBSITE AT https://www.gswsa.com/employment.cfm?Job=596.

Job Type: Full-time

Pay: $18.23 - $29.48 per hour

Shift:

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Day shift

Work Location: In person