Shipping Coordinator/CSR

POSITION SUMMARY:

Responsible for all shipping of outbound orders, and shipping schedule. Responsible for working with Railroads and carriers to cover transportation needs, alerting customers of delays. Entering Scheduling agreements and orders in SAP, posting invoices for customer shipments and sending and receive E-mail as needed.

RESPONSIBILITIES & EXPECTATIONS:

Scheduling

- Schedule shipments of quicklime, bags and rail

- Daily entry and reconciliation of outbound delivery documents to SAP shipping system.

- Process inter and intra-company material supply shipments via truck and rail.

Customer Service

- Interact effectively with customers, transportation vendors, sales personnel and skill centers

- Balance customer demands / needs for daily deliveries against available inventories.

- Handle customer requests and contract compliance i.e., certificates of compliance, volume reports, inventory monitoring, quality results, proof of delivery requests.

- Manage POD issues for various customers, balance between customer and Lhoist

- Handle customer requests on off-shifts and weekends, including being on call

Problem Solving

- Work with Logistics department to resolve freight issues related to material returns/diversions

- Interact with company terminals regarding sizing, tonnage, additions and deletions of material shipments

Reporting and Accounting Tasks

- Process debits / credits for material returns in SAP.

- Management of cash sales process at plants and terminals.

- Calculate daily inventory and shipping reports

- Month end closing duties.

Perform other duties as Assigned.

ATTRIBUTES:

- Must be able to effectively communicate with customers and company personnel to ensure accurate and timely shipments

- Knowledgeable in business process flow – order to cash process.

- Know customer demands for sizing, quality, and quantity in relationship to current inventory

- Rigorous in the use of available systems & tools and highly organized person.

- Forward Thinker with the ability to identify and anticipate issues ahead of time and to pro-actively resolve those.

- Stress resistant and resilient, with a demonstrated ability to adjust to multiple changes

- Capable of dealing with constantly changing priorities

- Attention to detail, accuracy, and flexibility as well as a sense of urgency are required.

- Ability to organize, prioritize and manage time effectively is critical.

- Must be capable of working any shift, on-call, overtime, or seven days a week, if needed.

- Effective verbal and written communicator to articulate a given situation ensuring positive customer satisfaction.

- Good analytical and problem-solving skills.

- Good public speaking skills. Advanced spelling and grammar skills, as well as phone skills and organizational skills

- Ability to prioritize and manage multiple tasks/projects and meeting all required deadlines.

- Strong sense of urgency in meeting customer needs.

- Extremely dependable. The time-sensitive nature of the position requires excellent attendance and complete customer focus.

- Ability to build constructive and harmonious relationships at all levels.

- Must be able to assist the leadership team with ideas on improving a system of shipping controls, standard operating procedure, safety, quality control, and performance management

- Effective communicator to articulate a given situation ensuring positive customer satisfaction.

- Must have good working knowledge of SAP, CRM, SRM, VIM, Microsoft Office, background experience with work processing, document control, administration, preparation of spreadsheets, graphs and charts and presentation skills.

- Computer / systems / Excel spreadsheet proficiency is a necessity.

- Attention to detail, accuracy, and flexibility as well as a sense of urgency are required. Must be able to multi-task.

- Ability to organize, prioritize and manage time effectively is critical.

REQUIRED EDUCATION:

- High School Diploma or GED. AA degree in Supply Chain, Logistics, Business, Finance, Engineering or technical related field or equivalent work experience in the field is desired.

PREFFERED EDUCATION:

- BS Degree in Supply Chain, Logistics, Business, Finance, Engineering, or related field.

REQUIRED EXPERIENCE:

- Minimum 2 -4 years of customer service experience, utilizing SAP or similar ERP in mining, shipping, and/or heavy manufacturing environment.

PREFFERED EXPERIENCE:

- 3 years of previous customer service experience in a mining environment.

Lhoist North America offers a very competitive salary package that includes but is not limited to comprehensive benefits, including medical, dental, vision, life, vacation, and disability insurance. You can plan for your future with Lhoist North America 401K retirement savings options, which include an employer match. Lhoist North America also recognizes the importance of continuing education by offering Educational Assistance to our employees to encourage continued personal development and professional growth.

Here at Lhoist North America, we are an equal opportunity employer and value inclusion in our workplace. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We encourage applications from all individuals and strongly support an inclusive workplace. We strive to create an inclusive environment for everyone, and we are committed to treating everyone with respect at all times. We are proud to be an equal opportunity employer and are committed to fostering an inclusive work environment.