Senior Supervisor, Underground Worker

Team

Electric Operations

Business Unit

New England Jurisdiction

Requisition No.

8036

City

Worcester, US, 01610

Date posted

27 April 2026

# Senior Supervisor, Underground Worker

National Grid is hiring a Senior Supervisor for our Electric Underground department in Worcester, MA. This is an on site/in filed position.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

Job Purpose

To be responsible for the safety, reliability, security and integrity of the underground electric distribution system through the daily supervision and organization of operations personnel to complete job tasks while complying with Company and regulatory requirements. This role provides emergency response and supervision of personnel engaged in a 24-hour, 7 day per week operation. To be responsible for the safety, reliability, security and integrity of the underground electric distribution system through the daily supervision and organization of operations personnel to complete job tasks while complying with Company and Regulatory policies, procedures and requirements.

Key Accountabilities

- Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.

- Oversee the Underground Electric operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.

- Ensure supervised Underground Electric teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.

- Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.

- Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.

- Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.

- Monitor performance of allocated Underground staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.

- Act as the Underground first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid delivers against service level agreement.

- Promote and implement Underground Electric best practices in order to ensure all work tasks achieve high productivity and low costs

Qualifications

- A Bachelor's degree in a related area preferred

- 5 to 7 years of lated Underground experience, or committed to ‘on the job’ training with practical experience of methods, processes and techniques relevant to area or discipline required.

- Technically proficient within subject matter and experience of leading a team involved in Underground Field operations activities is preferred.

- Ability and knowledge to develop standard operating procedures for field personnel to perform Underground electric work.

- Must have, or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the Underground Department.

- Must have or possess the ability to develop knowledge and understanding of

- National Grid’s policies and processes and how to apply them effectively to the Underground Department.

- Must have demonstrated or possess the skills to build effective, respectful, working relationships.

- Ability to perform off-hour coverage and provide sound decision-making during emergency situations.

- Valid driver’s license with a safe driving history that meets National Grid’s Safe Driver policy required

Salary

$130,000 - $152,000 a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.