Senior Manager of Enterprise Work Management Solutions

Requisition ID: 19232

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

- Pension Plan (at no cost to the employee)

- 401(k) plan with employer matching

- Available your first day: Medical, vision, dental, and life insurance

- Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

- Parental leave (up to 4 weeks) and adoption assistance

- Wellness programs (including access to a recreation and fitness facility)

- Short and long-term disability plans

- Tuition assistance for both undergraduate and graduate programs

- 10 Employee Resource Groups for career development, community service, and networking

Summary

The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes SRP work management, scheduling and relevant ancillary solutions including Strategic and Operational for the enterprise. Responsible for the strategic direction of the overall implementation and support process including the planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with SRP's strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development and performance management.

What You'll Do

- Mentoring and ensuring the EWMS team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence

- Partners with operational stakeholders across the company facilitating a collaborative environment supporting IT work management tools that best suits the needs of the SRP enterprise

- Ensures vendor and market intelligence information is provided to the EWMS leadership team to improve decision making and results

- Develops and maintains relationships with stakeholders to understand their upcoming needs, address operational issues and influence decision making

- Staffs, develops, motivates, and directs an energized leadership and professional team to accomplish area goals and maintain high quality of services through effective performance management including coaching, performance feedback, recognition, and training and development opportunities

- Develops and manages the EWMS budget

- Drives team to achieve targets on defined metrics, while balancing business requirements

- Builds trusting relationships with EWMS partners to enforce a circular model helping to drive to SRP 2035 sustainability goals

- Ensures team proactively manages vendor relationships, including setting and tracking performance indicators to anticipate and minimize performance issues, and driving value from continuous improvements

- Develop and strengthen vendor relationships, supporting the progressive upgrades for SRP IT systems

- Mentor employees to excel professionally and personally and be proud of their quality of work

- Ensures EWMS processes align with SRP's ITIL-based service management framework, including incident, change management, release coordination, and configuration oversight

- Handles other duties and projects as assigned

Experience

A minimum of eight years of related experience is required (if no degree, 12 years of relevant experience or an equivalent combination of education and related experience totaling 12 years).

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.