Overview
We are seeking a reliable and professional individual to join our hotel team as a Security/Front Desk Associate. This dual-role position primarily covers overnight shifts (11 PM – 7 AM), with occasional coverage for morning (7 AM – 3 PM) or evening (3 PM – 11 PM) shifts as needed.
Hotel or security experience is preferred, and you must be available to work Friday and Saturday nights. The ideal candidate will be physically capable of performing security rounds, including walking throughout the property and climbing up to three flights of stairs multiple times per night.
If you're dependable, customer-focused, and ready to take on a key role in keeping our guests safe and supported, we’d love to hear from you.
Apply today!
Responsibilities
•Greet and welcome guests upon arrival with a friendly demeanor.
•Manage check-in and check-out processes efficiently.
•Handle guest inquiries, requests, and complaints with professionalism and courtesy.
•Maintain accurate records of guest information and transactions.
•Monitor surveillance systems and ensure compliance with safety protocols.
•Assist in loss prevention efforts by being vigilant about potential security issues.
•Collaborate with law enforcement or security personnel as needed.
•Maintain cleanliness and organization of the front desk area.
•Support other hotel departments as required to enhance guest experience.
Requirements
•Previous experience in a customer service role is preferred.
•Knowledge of surveillance systems, including security cameras, is a plus.
•Certification in first aid and CPR is highly desirable.
•Strong conflict management skills to effectively resolve guest issues.
•Ability to work well under pressure while maintaining a positive attitude.
•Excellent communication skills, both verbal and written.
•Attention to detail with strong organizational abilities.
•A background in law enforcement or military service is an advantage but not required.
Join our team where you can make a difference in our guests' experiences while working in a dynamic environment!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person