SC Service Center Rep

Job Posting End Date

05-01-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Provides operational procurement services to business partners in the Tier 1/Tier 2 Transactions group. Reviews purchase requests, determines proper method for fulfilling the request, and completes the purchasing activity for basic and medium-complexity requests on behalf of business partners. Reassigns complex and/or higher-value purchase requests as appropriate. Delivers medium-complexity procurement issue resolution services to Supply Chain operations staff, business partners, and suppliers. Provides Tier 1/Tier 2 support in the Issue Resolution group by receiving, documenting, and resolving inquiries, issues, and requests from direct access, by phone, and by e-mail. Refers complex issues to higher tier group member for assistance and/or resolution. Supports tracking and reporting of performance metrics, to deliver effective and efficient customer support.

Job Description

ESSENTIAL JOB FUNCTIONS:

Executes basic and medium-complexity operational procurement transactions to ensure business partner satisfaction and operational efficiency. Source requisitions and issue purchase orders, including blanket purchase orders, for internal customers according to Company policies, processes, and procedures.

Updates purchase orders based on change orders and other needs.Obtains acknowledgement of purchase order receipts from suppliers, and updates purchase orders accordingly.Maintains good relationships with business partners and suppliers through high-level customer service while supporting the category strategies established by Strategic Procurement.

Collaborates, as needed, with the Supply Chain center of excellence (COE), Strategic Procurement, and business partners on sourcing events, projects, and other initiatives to address recurring issues, improve efficiency, and improve satisfaction.

MINIMUM REQUIREMENTS:

Education: Bachelor's Degree in business, accounting, finance, supply chain, or other related field; OR 4 years of relevant procurement or service center experience.

Experience: In addition to any experience required above, 2 years of relevant customer service and/or procurement experience required.

OTHER REQUIREMENTS:

Excellent analytical, problem-solving, and time management skills desired

Proficiency with procurement systemsStrong customer-oriented mindset

Ability to be persuasive and build credibility desired

Good understanding of procurement processes, policies, and tools

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$63,496.00 - $79,369.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.