SAP ISU Billing

The Senior Business Analyst/SAP provides support for a broad range of functional aspects of the SAP system as they relate to business processes and development. This position is responsible for the planning, configuration, testing and end-user support of SAP applications as well as the functional oversight of custom software development, including meter to cash, planning and purchasing (PP), materials management (MM), inventory/warehouse management (IM/WM), sales and distribution (SD), S4HANA and C4C. This position also provides support for project management and vendor relationship management.

The Senior Business Analyst/SAP works in close collaboration with business partners, internal and external development teams and other IT staff to translate business requirements into functional and technical specifications according to the specifications of the business need. This position actively participates in the development of technical and workflow solutions, analysis of SAP application solutions options, and the creation of appropriate related documents and the delivery of final solutions to the business utilizing reports, presentations and or visual aids. Provides leadership in working with business subject matter experts, developers and quality assurance staff to ensure deliverables are met as well as mentoring members of the IT team by assisting in the development of analytical skills, business understanding and SAP configuration. Utilizes information systems to improve efficiency and make recommendations on new system implementation or necessary upgrades that will best meet customer and Company requirements. Works on blended project teams consisting of web developers, software engineers, functional analysts and business users at various levels in the organization to deliver projects to support the Company’s short & long-term strategic roadmap. Guides implementation of SAP modules utilizing internal and external IT resources effectively.

POSITION DIMENSIONS

The incumbent does not have accountability for budgets but may have accountability for direct reports. The incumbent frequently exchanges information with senior management, division management, Information Services support staff, vendors, and consultants.

QUALIFICATIONS

There are clear precedents and practices which the incumbent uses to determine how this job is performed. This position requires four to six years of functional SAP work experience, or equivalent combination of education and experience sufficient to successfully perform the essential job responsibilities.

The following qualifications are also required:

- Strong SAP functional module experience, including the ability to configure the specific SAP modules listed in this job description

- Systems Testing and IT Implementation experience

- Project Management experience

- Utilities experience

- Excellent analytical skills and a sense of urgency

- Experience working with cross-functional teams

- Experience with process mapping

- Organized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at once

- Exceptional verbal and written communication skills

- Experience with and passion for implementing change and continual improvement

- Demonstrated fluency in business processes and process differentiation

- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

Supervisory experience and SAP certification and/or and a bachelor’s degree in Information Technology, Business or Computer Science from an accredited university is preferred.

ESSENTIAL JOB RESPONSIBILITIES

- Perform project level analyses and produce concept communication materials utilizing flowcharts, narratives, and other documentation including “What if” scenarios to deliver solutions to known problems and needs assessments on user requested enhancements

- Triage and troubleshoot incidents, identify and propose the solution or workaround and open/monitor vendor tickets as applicable. Perform root cause analysis on problems

- Prioritize changes and communicate status to the business

- Identify improvement opportunities related to SAP

- Conduct data gathering and analysis to understand business strategy requirements

- Evaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirements

- Understand and negotiate needs and expectations of multiple stakeholders by developing a communication process to keep others up to date on project results

- Configure SAP functional modules and maintain configuration rationale documentation

- Comply with Company change management processes when moving configurations into production

- Participate and consult on the operation of SOX business controls and General Computing Controls related to SAP functional modules supported

- May authorize use of SAP GRC firefighter accounts and analyze/approve related output after use

- Establish and maintain liaison relationship with business partners and IT organization to align support efforts to meet business needs

- Establish and maintain liaison relationship with third party vendors to provide effective technical solutions, develop a thorough understanding of vendor SLA’s and communicate any concerns or issues to management

- Contribute and, as needed, provide direction for short-and long-term planning sessions and provide feedback to ensure understanding of business goals and strategy

- Perform comprehensive system testing of enhancements, patches and configuration changes. Includes development of test plans and test scripts, as well as partnering with developers during integrated unit testing and the resolution of any issues or defects encountered

- Develop and monitor productivity tools and key performance indicators across multiple delivery methods for multiple audiences

- Develop scripts and queries for analysis and troubleshoot data issues

- Act as a liaison between the developers and the business to support development of reports and reporting tools

- Coordinate tests with third-party service providers

- Understand the Company’s core business and functions as related to the SAP modules supporting

- Ensure customer satisfaction related to application performance and end-user experience and collaborate with the technical infrastructure team to troubleshoot and mitigate performance issues as necessary

- Maintain communication with the user community to keep them well-informed of system updates or enhancements

- Facilitate new system integration through configuration and testing

- Mentor other analysts and assign and monitor work

- Assess business needs utilizing a structured requirement process (gather, analyze, document, and manage changes) to assist in identifying business priorities and advises/provides recommendations on options

- Develop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintains specifications going forward in Solution Manager

- Support and troubleshoot 24x7 SAP core batch process job failures

- Perform related duties and responsibilities as assigned

- Regular and predictable attendance is a condition of employment and is an essential function of the job

SALARY DETAILS

Las Vegas: $107,387 - $161,081

At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.