Applications Manager, SAP ISU CSM

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

AES US Services, LLC: Applications Manager, SAP ISU CSM – Indianapolis, IN

DUTIES:

- Create, maintain, and communicate plans/roadmaps engaging stakeholders across the organization aligning and supporting company and business unit strategies related with the enterprise application SAP CSM (Customer Service Module).

- Ensure business requirements or business improvements are implemented through SAP ISU standard configurations instead of custom developments.

- Perform root-cause analysis and error resolution to prevent incidents affecting SAP CSM (Customer Service Module) happening again for the same reason.

- Developing plans for future business improvements and looking for innovative ways to make the most of the enterprise application SAP CSM (Customer Service Module).

- Create highly collaborative cross-functional partnership within the AES matrix organization and Support Vendors to influence, identify and articulate business requirements or implement business improvements.

REQUIREMENTS: The position requires five (5) years of experience in:

- Electric Utility Industry, working for Utilities Company, with expertise on how the meter to cash flow works.

- Managing integrations between Customer Service and other Customer Engagement environments like Call Center and Self-Service applications inside SAP IS-U environment.

- Customer Relationship Management CRM. Master Data, Profiles and formulae creation and configurations for Customer Service business processes for SAP IS-U environment.

- SAP IS-U CRM implementation, maintenance and enhancement.

- SAP IS-U specific skills for code development, with knowledge on all other IS-U Modules such Billing, FI-CA, DM and FSM.

The position also requires experience in:

- SAP Certified Associate - Utilities with SAP ERP 6.0.

- SAP Certified Development Associate - SAP HANA 2.0 SPS04.

TELEWORK: Some telecommuting may be permitted

LOCATION: One Monument Circle, Indianapolis, IN, 46204

CONTACT: Email resume to applicationsUS@aes.com. Please use reference Job Code 9734628.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.