Sales Support Specialist

About NDT Global

NDT Global is the leading provider of inline diagnostic solutions, advanced data insights, and integrity management services that safeguard energy-sector infrastructure. The company is recognized for its expertise in both ultrasonic inspection technologies — such as Pulse Echo, Pitch-and-Catch, Phased Array, and Acoustic Resonance (ART Scan) — and ultra-high-resolution Magnetic Flux Leakage (MFL) inspection services. These differentiated offerings, along with non-ultrasonic technologies like Inertial Measurement Units and others in development, enable NDT Global to deliver comprehensive asset integrity solutions.

Innovation is at the core of NDT Global's mission. We continuously challenge the boundaries of existing technologies to deliver transformational solutions that empower the industry to achieve safer, more cost-effective pipeline management. Our commitment to research and development drives the creation of vital new methods and tools that address the evolving needs of our customers while setting new industry standards.

By strategically applying inspection technologies to detect, diagnose, and model various types of threats, NDT Global provides predictive, decision-ready insights. These insights, driven by the world’s most accurate data, enable asset owners to optimize infrastructure health, drive operational efficiencies, reduce risk, and minimize their carbon footprint.

The goal of the Sales Support Specialist is to manage the functions essential to sales force productivity and provide

day-to-day sales operations support such as generating proposal, bid related documents, cost and pricing analysis,

contract review and facilitate sales motion. The Sales Support Specialist will work closely with global Sales Support

Lead, other sales support, and account executive to manage day-to-day sales operations and enhance the overall

productivity and effectiveness of the sales organization. A key responsibility will be helping the sales team meet and

exceed sales forecasts and revenue targets utilizing data analytics and actionable reporting.

Proposal and Sales Support

- Work within the global sales support team and work closely with Sales Support Lead to

support Account Executives across regions

- Ensure that all proposals are prepared according to the commercial guidelines and

approved in a timely manner for submission to client with Account Executives.

- Perform cost and price calculations in coordination with Account Executive and

Operations and ensure that company gross margin target as per company strategy is

achieved.

- Ensure that the sales processes adhere to the appropriate approval process and in line

with the current company Sales Strategy and Commercial Guideline.

- Perform risk assessment and coordinate with tool planning team to mitigate risk for the

company.

- Facilitate handover from Sales to Operations to ensure smooth transition of information

and ownership.

- Review commercial impact on contract and assist on negotiation with client when

required.

- Responsible for client portal registration by facilitating input from different department

and maintenance of the data.

- Assist finance team in the event of any potential dispute in payments from client.

- Implement systems for business and sales controlling, carry out regular analysis as well

as ad-hoc- reports.

- Attend events as required to support the Sales Team

Platform Super User (SharePoint, CRM, Andromeda, ERP, Athena and Pictor)

- Review CRM open opportunities and Athena BI activity on a weekly basis; advise sales

representatives on likely problems and possible corrective actions.

- Stay current on new features of the CRM and Pictor software to ensure the company is

utilizing the application as effectively as possible.

- Coordinate agreed upon sales cadence of CRM activity & sales coaching schedule.

- Review and ensure that all quote documentation contain accurate pricing and

configurations in relevant systems.

- Create new accounts within sales system and ensure consistent naming convention.

- Generate Pictor entry when opportunity qualifies for tool booking within the system.

Qualifications/Education:

- Bachelor's degree, a technical diploma or related education is required

Experience:

- Minimum two years' experience in a data driven analytical role

- Minimum one year experience developing, improving, and implementing new and revised processes

- Must be proficient in spoken and written English, Spanish is a plus

Benefits

- Great long-term career prospects and development opportunities

- Challenging tasks in innovative and diverse teams

- Attractive compensation system

- Flexible working environment