Sales Support Analyst

Overview:

WHO WE ARE

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

TOTAL REWARDS

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $61,200 to $72,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Responsibilities:

PRIMARY PURPOSE OF POSITION

The Sales Support Analyst will provide post deal and pre-deal support for the BDMs and customers assigned to them. This role requires a knowledge of our systems/processes to accurately and timely address customer issues. This role is customer facing and requires the ability to communicate effectively with customers in person, on the phone, or via email to strengthen our relationships and drive customer satisfaction. This role is to provide extended leave coverage when needed and will not be commission based.

PRIMARY DUTIES AND ACCOUNTABILITIES

- Demonstrates skills to assist customers/brokers with issue resolution. Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding. Responsible for continuity of the customer life cycle.

- Pre-deal support of direct and indirect customers/brokers. Internal deal coordinator to clear issues and obtain approvals for pricing and contracting. Will support renewals and new business as needed.

- Exhibits knowledge of systems/processes as well products/services to ensure a best-in-class customer experience.

- Displays proactive behaviors to strengthen customer relationships. Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to resolve issues quickly and accurately. Demonstrates the ability to communicate effectively in person, on the phone, or via email.

- Travel required as necessary to meet business needs.

- In-person attendance for trainings, team meetings, and other moments that matter.

MINIMUM QUALIFICATIONS

- 1+ years of industry experience - 1+ years of sales or sales support experience

- Highly proficient in Word, Excel, PowerPoint, and Outlook

- Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers

- Strong analytical skills, attention to detail, problem-solving, and independent decision-making

- Ability to effectively build and maintain relationships with internal customers

- Flexibility on the job and the ability to work under multiple, daily deadlines

- Ability to maintain confidentiality of all information always

Qualifications:

PREFERRED QUALIFICATIONS

- Bachelor's Degree

- Prior experience supporting Natural Gas sales or customers