Sales Specialist/Coordinator (Brantford or Waterloo, ON) - Hybrid

Work options: Hybrid

- 1-Year Contract

- Hybrid: In-Office (Monday, Tuesday & Thursday), Remote (Wednesday & Friday)

- Location: Brantford, ON N3T 5M4 or Waterloo, ON N2J 4A4

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.

To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.

Enbridge is hiring a Sales Specialist/Coordinator right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.

About the Role

The Sales Specialist/Coordinator engages and supports customers in areas targeted for community expansion as it relates to natural gas sales and service attachments. Key activities include:

- Advocating for the use of natural gas,

- Conveying business cases

- Reviewing the attachment process

- Investigate service applications status

- Other general questions that may arise.

- Problem solve and initiate solutions.

- Interpret and apply company policy/procedures.

Key Responsibilities:

Customer Engagement & Outreach

- Conduct door‑to‑door canvassing, cold calls, and participate in storefront events (in person and virtual).

- Respond to customer inquiries via the CE email mailbox and voicemail with accurate and tailored information.

- Contact customers who have expressed interest in natural gas to guide them through the attachment journey.

- Follow up on customer concerns, questions, and escalations to support attachment conversions.

- Call customers with installed services that are not yet activated (e.g., meter not spinning, LUG lines without meters).

- Support marketing and engagement activities, including representing Enbridge at external events and assisting with presentations.

Data Management & Reporting

- Develop, maintain, and update community spreadsheets.

- Update ArcGIS with customer information, interactions, and GetConnected application data.

- Update weekly tracking sheets (customer contacts and responses).

- Manage application tracking sheets for construction and handed-over projects.

- Investigate discrepancies in PowerBI and support data accuracy improvements.

- Assist with attachment reports, including data entry, metric tracking, and issues documentation.

- Update dashboards and present metrics for strategic analysis.

Process Support & Administration

- Complete SAP tables for new communities according to scope.

- Confirm polygons/titles in CCWS and follow up on discrepancies.

- Prepare information for kickoff emails and handover presentations.

- Compile customer contact lists for direct mail campaigns.

- Create walking lists for door‑to‑door outreach.

- Investigate stagnant applications (e.g., awaiting validation) and provide support.

- Assist HVAC partners with GetConnected training as required.

- Review and create customer messaging based on business needs.

- Organize kiosk locations (when applicable).

- Maintain and update internal spreadsheets (POs, project numbers, MRUs, etc.).

- Document key tasks for team reference (e.g., community search lists in GetConnected).

- Assess cancelled applications and determine follow‑up requirements.

- Review CCWS inquiries and update responses, ArcGIS, and spreadsheets where applicable.

- Track and document customer complaints and resolutions for O.E.B. interrogatories.

- Assess new construction developments within assigned communities.

- Complete work related to Meter Reading Units.

Qualifications:

Must Have:

- Post‑secondary degree in Marketing, Business Administration, Commerce, or a related field.

- 2–4 years of successful B2C and/or B2B sales experience.

- Strong proficiency with Microsoft Office, especially Excel (data management & analysis).

- Proven ability to build and maintain collaborative relationships.

- Strong sales and customer relationship management skills.

- Strategic thinking and business analysis capabilities.

- Ability to work independently, manage competing priorities, and stay highly organized.

- Excellent written, verbal, and presentation communication skills.

- Commitment to safety, integrity, respect, and inclusion.

- Strong results orientation and ability to balance competing work demands.

- Self‑motivated and able to work with minimal supervision.

Nice to Have:

- Experience with Maximo, e‑GIS, GetConnected, and CCWS.

- Knowledge of natural gas uses in residential and commercial settings.

- Understanding of energy conversion from alternative sources to natural gas.

- Ability to articulate natural gas value propositions and appliance options.

- Strong problem‑solving mindset.

- Familiarity with the energy market.

- Understanding of utility systems, natural gas operations, and related processes.

Working Conditions:

- Role involves a combination of office and field work.

- Frequent travel is required, including evenings and weekends (primarily within Ontario).

- Valid Ontario G‑class driver’s license and a responsible driving record are required.

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or ECTC@raiserecruiting.com

#ENBC