Sales Coordinator

Company: Power Support Partners Status: This position is a full-time hourly, non-exempt position, which means you are

eligible for overtime as defined by the FLSA.

The Inbound Sales Coordinator plays a critical role in supporting the daily operations of our sales team. This role is responsible for handling inbound calls, managing communication channels, supporting Power Consultants, maintaining accurate records in our CRM systems (HubSpot and ServiceTitan). This is a front-line position that requires strong communication, organization, and multitasking skills.

Log Into Call Queue: Begin shift promptly and set phone status to receive incoming calls.

Check Voicemail: Listen to overnight messages, document details, and return urgent calls as needed. Log all interactions in HubSpot or ServiceTitan.

Review Incoming Communications: Monitor and respond to emails and text messages from clients or team members; flag priority items.

Task Review: Check assigned tasks in ServiceTitan; evaluate urgency and due dates, and reassign or adjust timelines as needed.

Follow-Up Coordination: Proactively follow up with previously contacted leads. Update CRM systems with detailed notes and next steps.

Daily Dispatch Meeting (1:30 PM): Participate in daily team meetings to evaluate and adjust the dispatch board. Share updates, identify blockers, and collaborate on scheduling opportunities.

Inbound Call Management: Answer calls professionally, qualify leads, and direct inquiries appropriately. Record all interactions in CRM platforms.

Notify customers of Power Consultant arrival time changes. Reschedule or coordinate appointments as needed, including self-generated calendar scheduling.

Compensation: $25.00 per hour

Commission Eligibility: Eligible to participate in the Company's commission plan beginning July 1, 2025.

On target commission potential is expected, but not guaranteed, to be a minimum

of $5,000 in commission a year.