Sales Assistant/Customer Service Representative
Buffalo, NY
Full-time
$35,000-$40,000About This Job
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Sales Assistant – Customer Service
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Location: [Insert Location]
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Job Type: [Full-time/Part-time/Temporary]
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Reports To: Sales Manager / Customer Service Manager
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Job Summary:
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We are seeking a motivated and detail-oriented Sales Assistant with a strong customer service focus to support our sales team and ensure excellent client experiences. The ideal candidate will assist with order processing, customer inquiries, and sales follow-up, contributing to the overall efficiency and effectiveness of the sales department.
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Key Responsibilities:
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Assist customers by phone, email, or in person with product inquiries, orders, returns, and general service questions
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Support the sales team with administrative tasks including preparing quotes, entering orders, and updating CRM systems
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Follow up with customers on quotes, deliveries, and satisfaction
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Process customer orders accurately and ensure timely delivery
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Handle complaints and escalate issues when necessary
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Maintain product knowledge and stay current on promotions and new offerings
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Track inventory levels and communicate availability to customers and sales reps
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Coordinate with internal departments (shipping, finance, etc.) to resolve issues
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Qualifications:
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High school diploma or equivalent required; associate degree or higher preferred
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Previous experience in sales support or customer service is a plus
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Strong communication and interpersonal skills
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Proficient with MS Office (Word, Excel, Outlook); experience with CRM software is a plus
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Excellent organizational and multitasking abilities
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
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401(k)
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
Shift:
•Day shift
Day shift
Ability to Commute:
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Buffalo, NY 14206 (Preferred)
Ability to Relocate:
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Buffalo, NY 14206: Relocate before starting work (Preferred)
Work Location: In person
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